4 Guest Services Manager- Woodford Reserve Jobs in Versailles, KY
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Guest Services Manager- Woodford Reserve
$46k-69k (estimate)
Full Time
1 Week Ago
myGwork - LGBTQ+ Business Community is Hiring a Guest Services Manager- Woodford Reserve Near Versailles, KY
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ business community. Quote from Hiring Manager This role exists to deliver comprehensive total rewards initiatives and programs that support our philosophy of offering a premium employee experience that is attractive, fair, and equitable. The person in this role should understand what it takes to deliver excellence in partnership and is expected to deliver and communicate total rewards programs that enable Brown-Forman to remain a competitive employer as well as adhere to guidelines that promote our culture and values.
"The Woodford Reserve Distillery is an interactive, consumer experience designed to
showcase the history and beauty of the Woodford Reserve Brand. We will give our
consumers a look into how Woodford Reserve comes to life and each team member will be
responsible for ensuring the integrity and authenticity of this experience as they interact
with our consumers throughout their visit to our Homeplace."- Hiring ManagerMeaningful Work From Day One
Coordinates and plans all guest service activities related to operations, including labor and
budgets for the Visitor experience for Woodford Reserve Distillery. Assumes direct
responsibility for leading a diverse workforce of hospitality team members (tour guides and
tasting guides), permanent as well as seasonal temporary employees. Responsible for
planning, budgeting and execution of all activities associated with the front of house tour
operations of the Welcome and Visitor Center, including tour guide team management,
ticketing, reception, and tasting rooms.
What You Can Expect
in tandem with increasing revenue and profitability
to the budget.
to Woodford Reserve Distillery.
final approval.
What You Bring to the Table
What Makes You Unique
We believe great people build great brands. And we know there is Nothing Better in the
Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow
both personally and professionally. You will have the opportunity to solve problems, seize
opportunities, and generate bold ideas. You will belong to a place where teamwork matters
and where you are encouraged to bring your best self to work.
Many Spirits, One Brown‑Forman- We believe that an inclusive culture, one that
values the diversity and unique perspective of each individual, allows us each to bring our
best self to work and leads to greater teamwork, creativity, and trust.
Cultivating a Caring Culture- We know that our strong culture is one of the many
reasons people love working at Brown‑Forman.
Enriching Life. Enriching Careers- At Brown‑Forman, we craft products known for
bringing people together. Our employees have made us what we are today and are
the reason for our success. Do not just take our word for it. Brown‑Forman is
consistently recognized as a Great Place to Work® in countries around the world.
What We Offer
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and
profitable growth for generations to come. As a premium spirits company, we offer equitable
pay structures for individual and company performance alongside a premium employee
experience. We offer a range of premium benefits that reflect our company values and meet
the needs of our diverse workforce.
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
"The Woodford Reserve Distillery is an interactive, consumer experience designed to
showcase the history and beauty of the Woodford Reserve Brand. We will give our
consumers a look into how Woodford Reserve comes to life and each team member will be
responsible for ensuring the integrity and authenticity of this experience as they interact
with our consumers throughout their visit to our Homeplace."- Hiring ManagerMeaningful Work From Day One
Coordinates and plans all guest service activities related to operations, including labor and
budgets for the Visitor experience for Woodford Reserve Distillery. Assumes direct
responsibility for leading a diverse workforce of hospitality team members (tour guides and
tasting guides), permanent as well as seasonal temporary employees. Responsible for
planning, budgeting and execution of all activities associated with the front of house tour
operations of the Welcome and Visitor Center, including tour guide team management,
ticketing, reception, and tasting rooms.
What You Can Expect
- Manages the daily operation of the Guest Services team, facilitating the seamless
- Ensure a high level of hospitality by leading and motivating the guest services team,
- Oversee guest relations, addressing inquiries, concerns and complaints in a timely
- Provides input in the development of annual operating plans, monitor financial
in tandem with increasing revenue and profitability
- Provides an overview to Homeplace Manager on a weekly/monthly/quarterly basis
to the budget.
- Recruits, trains, supervises and motivates Tour Guides and Tour Captains to ensure
- Manages and properly maintains the tour guide operations and overall scheduling.
- Prepares monthly tour guide and support staff work schedule based on group
- Oversees smooth operation and coordination of daily scheduled events and group
- Manages inventory of operating supplies and ensures team is set up for success
- Maintains current and accurate Woodford Reserve Distillery Tour Guide Training
- Assists in the development of unique tours to incorporate into existing tour portfolio
to Woodford Reserve Distillery.
- Develops and updates tour path and program to ensure tour message is consistent
final approval.
- Tracks daily visitor counts and manages visitor count reporting.
- Monitor guest feedback and satisfaction metrics, implementing improvement
- Responsible for the online reservation system, credit card/cash management process
- Serves as Manager on Duty when needed (weekend rotation is required)
- Maintains relationships with tour partners, vendors and suppliers.
- Ability to lead distillery tours and Personal Selection experiences
- Coordinates with Woodford Reserve Homeplace Manager, Bar Manager, and Retail
- Stay updated on industry trends and best practices in the bourbon tourism field,
What You Bring to the Table
- Bachelor's Degree in related field and minimum 3-5 years in the hospitality, and/or
- A customer-centric mindset with a commitment to delivering outstanding customer
- Ability to lead in a team based environment and manage all relationships within
- Excellent communication and interpersonal skills, with the ability to build rapport
- Ability to multitask, prioritize and work under pressure in a fast-paced environment.
- Proven leadership and organizational skills managing a diverse team with strong
What Makes You Unique
- Post graduate degree (Master's Degree in Business or a hospitality-related field of
- Consumer brand homeplace experience.
- Knowledge of the Brown-Forman organization and its business.
- Familiarity with revenue management strategies, financial analysis and cost control.
- Knowledge of local attractions, events and points of interest to assist guests
- Strong problem-solving abilities and decision-making skills.
We believe great people build great brands. And we know there is Nothing Better in the
Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow
both personally and professionally. You will have the opportunity to solve problems, seize
opportunities, and generate bold ideas. You will belong to a place where teamwork matters
and where you are encouraged to bring your best self to work.
Many Spirits, One Brown‑Forman- We believe that an inclusive culture, one that
values the diversity and unique perspective of each individual, allows us each to bring our
best self to work and leads to greater teamwork, creativity, and trust.
Cultivating a Caring Culture- We know that our strong culture is one of the many
reasons people love working at Brown‑Forman.
Enriching Life. Enriching Careers- At Brown‑Forman, we craft products known for
bringing people together. Our employees have made us what we are today and are
the reason for our success. Do not just take our word for it. Brown‑Forman is
consistently recognized as a Great Place to Work® in countries around the world.
What We Offer
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and
profitable growth for generations to come. As a premium spirits company, we offer equitable
pay structures for individual and company performance alongside a premium employee
experience. We offer a range of premium benefits that reflect our company values and meet
the needs of our diverse workforce.
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Job Summary
JOB TYPE
Full Time
SALARY
$46k-69k (estimate)
POST DATE
06/18/2024
EXPIRATION DATE
07/13/2024
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