5 Quality Assurance Analyst Jobs in Asheville, NC
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
myGwork - LGBTQ+ Business Community is Hiring a Quality Assurance Analyst Near Asheville, NC
Location: Biltmore Park, Asheville NC
The Quality Analyst will provide high level of service to internal and external customers with the goal of maintaining meaningful business relationships. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific, and be eager to drive growth.
Day In The Life
- Adhere to Thermo Fisher Scientific protocols, consistencies, and procedures.
- Ensures that Thermo Fisher's customer satisfaction objectives are met or exceeded.
- Conduct quality assessment of Call Center Representatives through active call monitoring and evaluation forms.
- Collaborate closely with functional leaders to provide feedback and coaching to Representatives.
- Identify trends and training opportunities to gain efficiencies and achieve superior customer service.
- Develop uniform Quality Assurance Program to ensure consistent performance standards for all Representatives including agent scorecards.
- Support Customer Allegiance program.
- Support LED Customer Advocate managing weekly CAS reviews to conduct root cause analysis on CAS detractors.
- Raise serious performance concerns to management.
- Prepare and analyze quality reports for management review.
- Document and retain quality scores of Representatives.
- Participate in internal audits to meet compliance requirements.
- Coordinate with IT, Global Infrastructure Services (GIS), and CRM Team as needed for system upgrades and/or problem resolution.
- Support Practical Process Improvement (PPI) methodology and participate in initiatives as required.
- Meet all required department and company training goals and expectations.
- Assist in maintaining or creating all group documentation, including work instructions and procedures.
- Facilitate cross-functional Calibration Calls to ensure consistency across organization.
- Additional duties as assigned.
- High school diploma or equivalent required.
- 3-5 years of customer service experience required.
- Must have excellent verbal, written and interpersonal communication skills.
- Must be highly organized to ensure goals are met in a timely manner.
- Excellent computer skills required, efficiency in Word and Excel
- Must have a sound understanding product lines, group processes and standard operating procedures.
- Knowledge of Key Performance Indicators and Customer Allegiance Scores (CAS) is expected.
- Organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously handle multiple priorities to ensure goals are met in a timely manner.
- Excellent Computer skills required, efficiency in Word and Excel.
- Excellent social skills required; both oral and written.
- Acquire thorough product knowledge and be skilled in the use of computers.
- Must be a great teammate and dedicated to being an active, participating team member.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
- This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Job Summary
Full Time
$69k-84k (estimate)
05/26/2024
06/16/2024
The job skills required for Quality Assurance Analyst include Quality Assurance, Customer Service, Initiative, Internal Audit, Calibration, Process Improvement, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Assurance Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Assurance Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quality Assurance Analyst positions, which can be used as a reference in future career path planning. As a Quality Assurance Analyst, it can be promoted into senior positions as a Quality Assurance Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Assurance Analyst. You can explore the career advancement for a Quality Assurance Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Quality Assurance Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Quality Assurance Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Quality Assurance Analyst job description and responsibilities
A QA Analyst establishes a process to monitor all the activities and tasks to release high-quality service.
01/14/2022: Topeka, KS
A quality assurance analyst also assesses a business to determine problems that affect overall quality.
03/04/2022: Kansas City, KS
A quality assurance analyst evaluates products, systems, and software to ensure they are free of defects and meet the quality standards of the organization.
01/04/2022: Akron, OH
QA analysts use processes that ensure the quality of the product and service meets the requirements of the product creators, service providers, and customers.
12/27/2021: Clearwater, FL
Quality assurance analysts document the entire quality testing process.
01/09/2022: Fort Wayne, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Quality Assurance Analyst jobs
Good quality assurance analysts ensure standards are maintained during production to provide top quality products for consumers, all the time, every time.
03/06/2022: San Antonio, TX
The roles and responsibilities of a Quality Assurance Analyst focus on total quality management.
03/09/2022: Lexington, KY
Most employers use applications to test products and services, and it is a plus if a quality assurance analyst is familiar with one or several of those applications.
01/22/2022: Lima, OH
A good QA analyst must be able to spot trends and tendencies within the data.
02/18/2022: Portland, ME
Those who aspire to become a quality assurance analyst should acquire enough experience and expertise in certain field.
02/22/2022: Laramie, WY
Step 3: View the best colleges and universities for Quality Assurance Analyst.
Similar Jobs
Popular Articles
