15 Quality Assurance Representative Jobs in Raleigh, NC
myGwork - LGBTQ+ Business Community is Hiring a Quality Assurance Representative Near Raleigh, NC
The Quality Assurance Representative monitors the sales and enrollment activities of our marketing staff for compliance with legal and regulatory requirements, carrier-specific requirements and adherence to approved scripts by performing the following duties.
QualificationsResponsibilities:
- Navigate computer systems to efficiently locate specific customer data including call recordings, enrollment applications and scorecards.
- Search various approved websites to confirm the accuracy of data being presented to the customer.
- Maintain a full, functional understanding of the products and the compliance requirements of the plans you are assigned to audit.
- Record/report findings and provide written factual explanations defining your conclusions.
- Conduct sales/enrollment audits in response to allegations generated by both internal and external sources.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions.,
- Strong written communication skills, ability to present/describe situations and communicate findings and results
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- To perform this job successfully, an individual should have knowledge of Contact Management systems and Internet software.
- Basic computer skills with the ability to type 20 wpm.
- Work independently
- Adapt quickly to change
- Strong reasoning skills
- Strong problem solving abilities
- Ability to multi task
- Must be able to apply ethical reasoning to a variety of scenarios
- Detail oriented
- This position has no supervisory responsibilities
- Monday through Friday, 40 hours per week
Job Summary
Full Time
$65k-81k (estimate)
06/22/2024
07/19/2024
The job skills required for Quality Assurance Representative include Quality Assurance, Problem Solving, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Assurance Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Assurance Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Quality Assurance Representative positions, which can be used as a reference in future career path planning. As a Quality Assurance Representative, it can be promoted into senior positions as a Quality Assurance Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Assurance Representative. You can explore the career advancement for a Quality Assurance Representative below and select your interested title to get hiring information.
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