25 Sr Customer Service Representative Jobs in Asheville, NC
myGwork - LGBTQ+ Business Community is Hiring a Sr Customer Service Representative Near Asheville, NC
First Shift (Days)
Environmental Conditions
Office
ResponsibilitiesJob Description
- Adhere to Thermo Fisher Scientific protocols, consistencies and procedures.
- Ensure that Thermo Fisher's customer satisfaction objectives are met or exceeded.
- Provide high level of customer service to existing and new customer base.
- Interface closely with sales, service, and management to ensure customer satisfaction is maximized.
- Effectively communicate and exchange information among team members.
- Support Practical Process Improvement (PPI) methodology and participate in initiatives as required.
- Responsible for meeting all required department and company training goals and expectations.
- Responsible for answering high volume of customer calls in the divisional call center and the ability to correctly direct callers to the proper company within Thermo Fisher, including other divisions.
- Responsible for answering calls from customers, channel partners, distributors, and sales representatives for all Laboratory Products and accessing several different computer systems to obtain the necessary information to assist customers.
- Process telephone orders placed with verbal P.O. or credit card.
- Must have an understanding of all product lines and the product knowledge to accurately detail our products to customers, distributors, and sales representatives.
- Responsible for communicating (written and verbal) daily with customers (both internal and external), distributors and sales representatives regarding sales channels, product lines, equipment, descriptions, features, terms and conditions, specifications, warranties, freight terms, deliveries, pricing, policies, freight estimates, inside delivery estimates, returns installation and any other requirements to fulfill the conditions of contracts and orders.
- Acts as the liaison between the customer and internal contacts.
- Required to meet defined goals within upper and lower control limits to meet overall department service levels.
- Requires high school diploma or GED.
- 1 year customer service experience.
- Excellent Computer skills required; efficiency in Word and Excel.
- Excellent communication skills; both oral and written.
- 2-3 years customer service experience preferred.
Job Summary
Full Time
$40k-50k (estimate)
06/22/2024
07/19/2024
The job skills required for Sr Customer Service Representative include Customer Service, Call Center, Customer Satisfaction, Communicates Effectively, Initiative, Pricing, etc. Having related job skills and expertise will give you an advantage when applying to be a Sr Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sr Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sr Customer Service Representative positions, which can be used as a reference in future career path planning. As a Sr Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sr Customer Service Representative. You can explore the career advancement for a Sr Customer Service Representative below and select your interested title to get hiring information.
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