Myticas's direct client based out of New York, NY (Open for 100% Remote) is currently seeking a Application Support/Product Specialist for a contract position.

Job Responsibilities:

• Acts as the primary response to incoming tickets in a timely manner and obtain as much relevant information to fill gaps in each case
• Analyze and troubleshoot cases to understand steps to resolve the issue
• Communicate with team members to escalate high priority cases
• Document all relevant steps taken to understand the resolution of issues
• Interacts with customer and understands the client business process
• Relays issues and improvements back to the development team

Required Skills/Experience:

• Bachelor's degree in Accounting, Business, Computer Science or equivalent
• Knowledge / experience with financial consolidation, accounting principles (GAAP, IFRS) or budgeting/ planning processes such as HR planning, revenue and cost modeling
• Knowledge of and experience with any of the following products/technologies: CCH Tagetik, OneStream, Anaplan, Host Analytics, Board, Longview, Hyperion,HFM, SAP BPC, IBM Cognos, SQL, Oracle Databases and other analytics tools (Qlik, Tableau, Smartview, SAP SAC)
• Experience in either a consultancy firm or within a Finance department as a system admin
• Has strong technology and business acumen
• Strong analytical, problem-solving skills (business & technical) and troubleshooting skills

Preferred Skills:

• Fluency in Spanish.
• Experience with Salesforce or other ticketing systems.
• Understanding of finance or accounting concepts.
• Knowledge of SQL syntax.
• Foundational understanding of coding.