1 Service Supervisor (Marine) - N C Power System Job in Seattle, WA
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Service Supervisor (Marine) - N C Power System
$134k-173k (estimate)
Full Time | Consumer Services
1 Week Ago
N C Machinery is Hiring a Service Supervisor (Marine) - N C Power System Near Seattle, WA
Job Details
DescriptionN C Power System carries the complete line of Caterpillar® engine and power systems products covering a vast territory that includes central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. We are the Pacific Northwest’s Caterpillar Dealer in delivering prime and standby electric power, marine, oil and gas, and industrial/OEM installations.
We are looking for an experienced Service Supervisor to assist our Western Washington state Commercial Marine Service Department in achieving our mission of helping our customers succeed by providing premier solutions, delivered safely by engaged employees through teamwork and excellence.
Duties Include
DescriptionN C Power System carries the complete line of Caterpillar® engine and power systems products covering a vast territory that includes central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. We are the Pacific Northwest’s Caterpillar Dealer in delivering prime and standby electric power, marine, oil and gas, and industrial/OEM installations.
We are looking for an experienced Service Supervisor to assist our Western Washington state Commercial Marine Service Department in achieving our mission of helping our customers succeed by providing premier solutions, delivered safely by engaged employees through teamwork and excellence.
Duties Include
- Managing daily operations of the marine commercial engine service group
- Providing support to a team of highly trained diesel technicians
- Planning and scheduling shop and field jobs
- Scheduling technicians according to knowledge, repair capabilities, and experience
- Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations
- Preparing and managing all open work orders
- Managing all expenses (hours/parts, etc.) related to work orders
- Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues
- Compiling and tracking operational data
- Recruiting and interviewing new technicians
- Coaching and counseling employees on work-related issues
- Investigating near-misses, accidents, or injuries and preparing appropriate reports
- Managing department budgets, expenses, and performance reviews for department employees
- 2-4 years of progressive management experience in a service setting
- Familiarity with service work order databases such as DBS and financial programs such as Cognos is highly desired
- Experience with Detroit Diesel, MTU, Volvo diesel marine engines, and generators expected
- Previous experience at a Cat Dealership preferred
- Knowledge of Caterpillar marine products, service, and technical skills preferred
- Proficiency in Excel, Word, and other business software
- Strong communication skills
- Ability to meet changing priorities and deadlines
- Valid state driver’s license
- Willingness to travel occasionally, including customer site visitations, which could include marine vessels on open water
- Ability to represent N C Power System at customer or company functions
Job Summary
JOB TYPE
Full Time
INDUSTRY
Consumer Services
SALARY
$134k-173k (estimate)
POST DATE
06/12/2024
EXPIRATION DATE
07/06/2024
WEBSITE
ncmachinery.com
HEADQUARTERS
HELENA, MT
SIZE
500 - 1,000
FOUNDED
1926
CEO
MICHAEL MAGEE
REVENUE
$200M - $500M
INDUSTRY
Consumer Services
Related Companies
About N C Machinery
N C Machinery has been an official Caterpillar dealer since 1926, operating in Western Washington and Alaska. We carry the largest selection of new CAT equipment. We work to provide our customers with the best equipment alongside excellent support for parts, service, & rentals. Were not simply out here to push another sale, but instead to be a solution provider for customer's homes and businesses.
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