We are currently seeking a dynamic and customer-oriented individual to join our team as a Shift Leader / Head Server. This position plays a crucial role in ensuring smooth operations and delivering exceptional dining experiences to our guests. If you possess excellent customer service skills, have a strong work ethic, maintain open availability, and thrive in a leadership role, we encourage you to apply.

Responsibilities:

Customer Service Excellence: Provide exemplary customer service, ensuring guests feel welcomed, valued, and attended to throughout their dining experience.

Shift Management: Effectively manage the front-of-house (FOH) crew during your assigned shifts, coordinating tasks, and ensuring seamless teamwork and efficiency.

Training and Mentoring: Train and mentor FOH staff, including servers and hosts, to maintain high service standards, product knowledge, and professionalism.

Floor Coordination: Oversee the seating arrangements, manage waitlists, and coordinate with servers to ensure timely and accurate service delivery.

Problem Solving: Address customer concerns, resolve issues promptly and professionally, and escalate matters when necessary to maintain customer satisfaction.

Order Accuracy: Ensure order accuracy and quality control by regularly checking and reviewing food and beverage items before they are served to customers.

Cash Handling: Supervise cash handling procedures, including opening and closing cash registers, managing cash floats, and reconciling sales at the end of each shift.

Opening and Closing Duties: Perform opening and closing duties as required, ensuring the restaurant is set up for success and all closing procedures are completed accurately.

Collaborative Communication: Maintain open and effective communication with the management team, kitchen staff, and FOH crew, relaying pertinent information and fostering a positive work environment.

Requirements:

Customer Service Skills: Proven experience in delivering exceptional customer service, going above and beyond to exceed guest expectations.

Leadership Abilities: Ability to lead and manage a team, delegate tasks, and ensure smooth operations during shifts.

Hardworking and Reliable: Strong work ethic, punctuality, and a commitment to consistently perform at a high level.

Open Availability: Flexibility to work evenings, weekends, and holidays, as required by the business and scheduling needs.

Problem-Solving Skills: Strong problem-solving abilities to address customer concerns and provide appropriate resolutions.

Communication Skills: Excellent verbal and written communication skills to effectively interact with customers, team members, and management.

Knowledge of POS Systems: Familiarity with point-of-sale systems and cash handling procedures.

Attention to Detail: Ability to multitask, prioritize, and pay attention to detail in a fast-paced environment.

Restaurant Experience: Previous experience in a supervisory role within a restaurant or hospitality setting is preferred.

If you are a motivated and customer-focused individual with the ability to lead a team, deliver outstanding service, and maintain a positive work environment, we invite you to apply for the position of Shift Leader / Head Server. Join our team and contribute to creating memorable dining experiences for our valued guests.

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Health insurance

Experience level:

• 3 years
• 4 years
• 5 years

Restaurant type:

• Casual dining restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person