Food Runners are vital to providing the Nando's experience. Food Runners ensure that food reaches the correct guest in a timely manner. Food Runners transport food orders from the kitchen to the appropriate table and announce the food to the guest. Food Runners keep a smile on their face while they clean, set and re-set tables continuously, assuming responsibility for station, tables and side duties. Runners work with our team to exceed our guests' expectations and to provide the Nando's experience.
Essential Functions
•Transport food orders from the kitchen to the appropriate table.
•Review order before delivery to ensure accuracy.
•Announce dishes while serving, notifying guests of any hot plates. Place dishes in front of guest or in the center of table when sharing.
•Serve appropriate condiments and silver with menu items.
•Check back after 2 minutes of delivering food to ensure customer is enjoying the meal.
•Offer dessert, coffee, wine and other items tableside.
•Anticipate guest needs and respond to guest requests with professionalism and a sense of urgency.
•Remove dirty or unused silver or china.
•Maintain adequate supplies of items such as napkins, silverware, glassware and dishes. Maintain beverage station and soda boxes.
•Set up dining room and patio to standard.
Requirements
•Must be able to speak clearly and understand basic English to facilitate the communication process.
•Knowledge of appropriate table settings and service ware.
•General knowledge of menu items and service procedures.
•Ability to take direction and to work in a team environment.
•Ability to work calmly and effectively under pressure.
•Ability to accurately recall of table numbers.
•This position will spend 100% of the time standing, walking and climbing stairs with food items and dishes.