For 52 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation.

JOB SUMMARY

We are looking for a passionate and energetic individual that shares a love for the outdoors and is excited to meet our guests’ needs. Come join our team at one of the industry leaders in outdoor adventure at NOC's Retail Outpost located inside the historic Grove Park Inn. As the Retail Manager, you will lead our retail team at this location, become an expert in all our products, apparel, gear and adventure offerings, and be able to provide our guests with in-depth knowledge of the surrounding area.

This position reports to the Associate and Senior Directors of Retail and is a full-time year-round position with NOC. Ideal applicants will be available to work weekends, evenings, and holidays. Hours and schedule will fluctuate based on business demands. Retail Managers have access to all of NOC's outdoor activities, gear, apparel, and footwear at special discounted rates, plus free/discounted access to several local area attractions.

Primary functions of the position

• Maintain responsibility for the store revenue, budgets and inventory.
• Assist in creating budgets for all facets of the store, including merchandising, payroll, supplies, fixtures, and revenue and ensuring these budgets are met.
• Manage staff to ensure all NOC policies and procedures are being upheld.
• Implements and monitors all inventory guidelines regarding inventory levels and inventory control.
• Communicates with Buyers and the rest of the Retail Team to achieve success.

Responsibilities

• Implements and adheres to policies and guidelines of NOC.
• Ensures product flows smoothly and efficiently to the Retail floor.
• Provides input to the Buying Team.
• Supervise staff of up to 4 – 8 employees comprised of sales associates and an assistant manager.
• Ensure staff schedules and payroll are completed weekly according to NOC’s Retail Team’s policies.
• Directly responsible for personnel issues within the store.
• Responsible for hiring and training all new store staff.
• Responsible for all aspects of performance evaluations, salary changes, promotions, disciplinary actions and dismissals within your staff.
• Works on the sales floor 75% of scheduled shifts.
• Serves as front line employee in assisting in running sales, stocking, and merchandising.
• Promote and monitor quality guest experiences through training and leading by example.
• Ensure an environment in which the guest experience is the most important value in NOC retail.

Qualifications

• Bachelor’s Degree or minimum 3 years management experience in outdoor retail.
• Strong written and verbal communication skills.
• Analytical skills regarding spreadsheet data, industry trends, and personnel issues, etc.
• Requires strong interpersonal skills to interact with manufacturers’ reps, guests and staff.
• Excellent time management skills and ability to multi-task.
• Detail oriented and highly organized.
• Ability to work autonomously, yet function as a team player.
• Ability to operate quickly and efficiently on a computer.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.