20 Customer Service Representative Jobs in Johnston, RI
Narragansett Bay Insurance Company is Hiring a Customer Service Representative Near Johnston, RI
The Customer Service Representative provides exceptional service to our policyholders and agents for a broad range of requests in a timely manner under moderate supervision. This is accomplished by gathering information via phone and email and educating our customers in a fast paced call center environment in a once and done manner with Ease of Doing Business at the epicenter of each interaction.
- Provides excellent Customer Service to customers and agents (internal and external) by responding promptly to all inbound customer calls, faxes and email requests.
- Achieves acceptable Quality percentage of 85% to meet/95% to exceed on all monthly evaluations
- Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents.
- Maintains acceptable attendance levels throughout the year.
- Consistently meets all data entry and NBIC’s standards of performance requirements to ensure excellent customer service, accurate and professional handling.
- Continually seeks new ways to improve our customer experience and recommends improvements.
- Processes policyholder transactions accurately and within the Policyholder Service Center established quality standards to ensure excellent customer service and professional handling.
- Manages and utilizes time effectively to ensure the department meets required service levels for improved customer satisfaction results.
- Supports and participates in office or department programs and contests.
Performs additional duties as assigned.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
Work Location: In person
Job Summary
Full Time
Insurance
$35k-44k (estimate)
04/21/2023
10/18/2024
nbic.com
JOHNSTON, RI
25 - 50
2006
TODD C HART
$10M - $50M
Insurance
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About Narragansett Bay Insurance Company
Narragansett Bay Insurance Company (Narragansett Bay) is a leading specialty underwriter of homeowners insurance products and services in states along the Northeast seaboard. The company currently provides homeowners coverage in CT, DE, MA, MD, NJ, NY, RI, and VA with plans to add additional states. Headquartered in Johnston, Rhode Island, Narragansett Bay offers its products and services through an extensive network of independent agents. Narragansett Bay has developed a unique approach to homeowners coverage. We believe that responsible homeowners, who do more to maintain homes and prevent ...loss, deserve more and better service from their insurance company. On that principle, we have made homeowners insurance our only business and we pride ourselves in delivering better fitting, more fair and flexible coverage, no matter the size or location of your home. Unlike other companies, we provide every new policyholder with an in-home ShelterPride Appraisal a personalized interior and exterior survey that helps ensure you have the correct amount of coverage based on replacement cost, alerts you to important safety risks, and makes sure you are getting the credits you deserve. By applying our industry leading underwriting analytics and cutting-edge technology, we can offer our higher level of service without higher prices for coastal and inland properties. Please contact your independent Narragansett Bay insurance agent to answer any individual questions and to design a complete insurance plan. Find out why we are The #1 Choice for Responsible Homeowners, like you.
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The job skills required for Customer Service Representative include Customer Service, Call Center, Customer Support, Customer Satisfaction, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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