Field Data Collector

Performs responsible administrative and accounting related duties in the appraisal and mapping functions of the County Tax Department.

An employee in this class performs a variety of journey level administrative and accounting related duties in support of the county tax functions using established guidelines and procedures. Work includes preparing and entering real estate appraisal data into the data base, preparing and mailing appraisal notices, data entry of building permits, preparing and mailing sales questionnaires, assisting the public with a wide variety of appraisal information, and related tasks. Independent judgment and initiative are required in the performance of duties; situations involving complex interpretations of tax laws and policies are referred to the supervision. Considerable tact and courtesy must be exercised in frequent public contact. Work is supervised by a section supervisor in the Tax Department is evaluated through observation, review of reports, compliance with laws and policies, feedback from customers and annual performance evaluations.

Enters detailed information into the data base generated by field appraisers; enters measurements for decks, number of stories, utility rooms, etc.; draws houses from appraisers' field notes using specialized software.
Prepares and mails out notices of valuations.
Provides primary customer service for appraisal division of the Tax Office; answers questions and provides information to the public regarding ownership, value, sales trends and locations, etc.; performs research as necessary to assist the public.
Receives building permits and separates into townships, home; prints property cards with name, values, sketches after appraisal and returns to appraiser for proofing and verification prior to notifying owner of valuation.
Prepares sales questionnaires that request amount paid, type of sale, and other details and mails; enters returning questionnaire data.
Digitizes field sketches of appraisers to record new construction, changes and improvements to real property; makes adjustments to ensure closure of structures.
Maintains and maps property sales files for research purposes; sends questionnaires to buyers and sellers; verifies sales prices; generates and updates sales maps.
Assists in determining ownership and parcel identification of properties; researches recorded deeds and sales records to document property ownership for tax purposes.
Provides assistance to tax payers, attorneys, real estate professionals, and the general public in researching records, using maps, and in providing general information on tax laws, policies and procedures.
Prepares, prints, and distributes a wide variety of information; files and maintains records for easy retrieval.

Additional Job Duties
Backs up other staff as needed.
Performs related duties as assigned.

Considerable knowledge of modern office practices and procedures and related office information technology equipment, specialized appraisal software, and peripherals used in area of assignment.
Considerable knowledge of the department's mission, functions, regulations and practices.
Considerable knowledge of the appraisal process and records necessary to document and preserve information.
Working knowledge of North Carolina Machinery Act and County tax policies and procedures concerning listing, assessment, billing, and collections and of addressing and mapping if applicable to assignment.
Skill in the use of information technology equipment and associated software products such as word processing, spreadsheets and data bases used in area of work assignment including the development of forms, form letters, tables, spreadsheets, data bases, etc. to compile records and generate reports.
Skill in collaborative conflict resolution and customer service excellence.
Ability to work independently on responsible administrative support tasks, some of which may be confidential or sensitive.
Ability to work accurately with money, checks, data and figures, perform standard mathematical calculations and maintain databases and spreadsheets.
Ability to communicate effectively in oral and written forms and to deal with the public in a tactful and courteous manner.
Ability to develop and maintain effective working relationships with supervisors, coworkers,
taxpayers and the general public.
Ability and willingness to assist or provide back-up for coworkers, if requested.
Ability to follow detailed multi-step processes accurately and thoroughly.
Ability to proof own work.

Graduation from high school, supplemented by business courses and considerable, responsible administrative experience involving public contact, preferably in tax administration activities; or an equivalent combination of education and experience.