1120 Assistant Service Manager Jobs in Houston, TX
National Automotive Training Academy is Hiring an Assistant Service Manager Near Houston, TX
Automotive Service Manager - Essential Duties
- Forecasts goals and objectives for the department and strives to meet them.
- Hires, trains, motivates, counsels and monitors the performance of all service department staff.
- Prepares and administers an annual operating budget for the service department.
- Maintains reporting systems required by general management and the factory.
- Attends managers meetings.
- Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
- Strives for harmony and teamwork within the department and with all other departments.
- Develops and implements a marketing plan which promotes new and repeat business.
- Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Holds weekly department meetings.
- Directs and schedules the activities of all department employees.
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Monitors and follows up on parts orders with the parts manager to ensure availability.
- Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Informs repair technicians of time allowances on each repair order.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Ensures that the work areas and customer waiting area are kept clean.
- Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Serves as liaison with factory representatives.
- Ensures the proper care, storage and inventory of special tools.
- Ensures that customers' service files are up-to-date and readily available for reference.
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Prepares pricing guides and maintenance menus for frequent labor operations.
- Handles customer complaints immediately and according to dealership's guidelines.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
- Maintains safe work environment.
- Maintains a professional appearance.
- Other tasks as assigned.
Automotive Service Manager - Education And/or Experience
- Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Two to four years related experience and/or training; or equivalent combination of education and experience.
- Four to ten years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
- Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Automotive Service Excellence (ASE) Certifications
- Automatic Transmission/Transaxle Certification for Auto/Light Truck
- Brakes Certification for Auto/Light Truck
- Electrical/Electronic Systems Certification for Auto/Light Truck
- Engine Performance Certification for Auto/Light Truck
- Engine Repair Certification for Auto/Light Truck
- Heating and Air Conditioning Certification for Auto/Light Truck
- Manual Drive Train and Axle Certification for Auto/Light Truck
- Suspension and Steering Certification for Auto/Light Truck
- Damage Analysis and Estimating Certification for Collision Repair
- Mechanical and Electrical Components Certification for Collision Repair
- Non-Structural Analysis and Damage Repair Certification for Collision Repair
- Painting and Refinishing Certification for Collision Repair
- Structural Analysis and Damage Repair Certification for Collision Repair
- Assembly Specialist Certification for Engine Machinist
- Cylinder Block Specialist Certification for Engine Machinist
- Cylinder Head Specialist Certification for Engine Machinist
- Brakes Certification for Medium/Heavy Truck
- Diesel Engines Certification for Medium/Heavy Truck
- Drive Train Certification for Medium/Heavy Truck
- Electrical/Electronic Systems Certification for Medium/Heavy Truck
- Gasoline Engines Certification for Medium/Heavy Truck
- Heating, Ventilation, and Air Conditioning Certification for Medium/Heavy Truck
- Preventive Maintenance Inspection Certification for Medium/Heavy Truck
- Suspension and Steering Certification for Medium/Heavy Truck
- Automobile Parts Specialist Certification
- Medium/Heavy Truck Parts Specialist Certification
- Air Conditioning Certification for School Bus
- Body Systems and Special Equipment Certification for School Bus
- Brakes Certification for School Bus
- Diesel Engines Certification for School Bus
- Drive Train Certification for School Bus
- Electrical/Electronic Systems Certification for School Bus
- Suspension and Steering Certification for School Bus
- Advanced Series - Automobile Advanced Engine Performance Certification
- Advanced Series - Truck Advanced Electric Diesel Engine Diagnosis Certification
- Light Vehicles - Compressed Natural Gas Certification for Alternate Fuels
- Advanced Vehicle Systems
- Aluminum Repair, Replacement and Welding
- Detailing
- Electronics for Collision Repair
- Executive Seminar
- Finish Matching
- Glass Replacement
- Plastic Repair
- Steering and Suspension
- Understanding Collision Repair
- Workplace Hazardous Materials
- Manufacturer Training
- State Emission Certification
- State Vehicle Inspector Certification
- Valid Driver's License
Automotive Service Manager - Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Summary
Full Time
$67k-88k (estimate)
06/03/2024
11/25/2024
The job skills required for Assistant Service Manager include Customer Service, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Service Manager positions, which can be used as a reference in future career path planning. As an Assistant Service Manager, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Service Manager. You can explore the career advancement for an Assistant Service Manager below and select your interested title to get hiring information.
If you are interested in becoming an Assistant Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Service Manager job description and responsibilities
Manage and maintain computerized service requests to track service operations and close completed orders.
02/28/2022: Tacoma, WA
Manage facility to achieve target revenue generation by maintaining service department efficiently.
03/14/2022: Huntsville, AL
Monitor all service inquiries and procedures to ensure completion of all clients’ requirements.
02/03/2022: Elyria, OH
Responsible and accountable for service delivery, asset deployments, and respond to requests from customers by phone, e-mail, or chat.
01/22/2022: Lorain, OH
They are also responsible for tracking service operations, coaching and training staff members, and administering payroll.
02/12/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Service Manager jobs
The necessary certifications that Assistant Service Managers must have to succeed are Automotive Sales Professional and Associate Service Executive (ASE).
02/11/2022: Moline, IL
The type of business an assistant service manager works for will determine their exact tasks and responsibilities.
02/01/2022: Las Cruces, NM
To write an effective assistant service manager job description, begin by listing detailed duties, responsibilities and expectations.
01/11/2022: Utica, NY
Resolve queries or complaints professionally, maintaining a polite manner at all times.
03/10/2022: Chattanooga, TN
Maintain a high number of service advocates due to ability to satisfy each desired need, building relationships and trust.
03/01/2022: Florence, AL
Step 3: View the best colleges and universities for Assistant Service Manager.
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