Job Details
Job Location
National Building Museum - Main Office - Washington, DC
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
$48,000.00 - $50,000.00 Salary/year
Description
The National Building Museum inspires curiosity about the world we design and build.
We are a private non-profit institution that transforms understanding of the history and impact of architecture, engineering, landscape architecture, and design. The National Building Museum educates, entertains, and engages people about the built environment and challenges them to advocate for a sustainable and equitable future.
Position Description
Reporting to the Director of Museum Services, the Visitor Services Coordinator is responsible for day-to-day support and oversight of Visitor Services functions, including tasking the Lead Visitor Services Representatives and part-time representatives who either work in exhibition galleries, wayfinding, or at the admissions desk. This position also aids in the recruitment and training of part-time representatives, managing their time and shifts as exhibitions open and close. The Visitor Services Coordinator works closely with all other departments to ensure proper support and setup for special events, public programs, and tours.
The schedule for this position is Thursday to Monday when the Museum is open to the public. The ideal candidate must be able to work this schedule.
Duties and Responsibilities

• Manage cash inventory including monitoring daily sales and reporting daily sales to Director of Museum Services.
• Ensure Lead Visitor Services Representatives and Visitor Services Representatives are clear on daily responsibilities and performing their tasks appropriately and with adequate support.
• Train and supervise part-time Visitor Services Representatives who: facilitate admissions, payments, wayfinding, maintaining gallery cleanliness, exhibition monitoring, conduct Historic or Seasonal Tours, and the training of new VS staff in these areas.
• Set up and strike stanchions, museum directional signage, tables, chairs, and notices as needed.
• Assist Director of Museum Services with staff hiring, and coach employees, as needed, throughout the year regarding performance
• Maintain and implement Standard Operating Procedures for all exhibitions and museum functions.
• Assist the Director of Museum Services and Museum Services Technicians with setup procedures for Museum programs and events.
• Organize volunteers at the start of their shifts
• Schedule and conduct Historic and Seasonal Tours
• Monitor building spaces and exterior spaces and report any issues to Operations and Collections staff
• Communicate closely with Director of Museum Services regarding staff and visitor feedback
• Assist with upkeep of gallery spaces as well as ordering and maintaining stock of cleaning supplies, office supplies, and admission desk supplies
• Other duties as assigned

Qualifications

• Associate's degree and/or qualifying experience
• Prior supervisory experience strongly preferred
• 3-5 years museum experience preferred with demonstrated increase in responsibility
• Must have excellent verbal and communication skills and a general knowledge of museum operations
• Excellent computer skills: Word, Excel, Publisher, InDesign, Outlook & Teams
• Ability to create and send emails, schedules and training documents to applicable staff
• Ability to work well under pressure
• Must be able to lift up to 25 pounds and remain active and mobile for multiple hours at a time (special accommodations may be made where appropriate)
• Must be comfortable communicating with the public, answering phones, and amicably resolving complaints
• Display professional manner and dress at all times.
• Enthusiasm for and ability to uphold the mission of the Museum
• This position works a five-day, Thursday through Monday schedule. Evening and holiday work is also required with advanced notice.

ADA Specifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is an active work position that requires the ability to move about the Museum frequently and to position oneself to interact and communicate appropriately with visitors, clients and vendors.
• Employee may be responsible for moving objects of up to 20 lbs. when needed.

What We Offer
Full-time employees are eligible for the following benefits:

• Medical, dental and vision insurance.
• Employer paid life and disability insurance.
• Paid vacation, sick and holiday (11) pay.
• 403 (b) plan with match.
• Museum Shop discounts.
• Free on-site parking.

Our Commitment
At the Museum, we pursue diversity and endeavor to create an inclusive and accessible environment for our staff, visitors, stakeholders, and Board members. We value diverse perspectives and believe the power of diversity enriches us all. Creating an inclusive environment is critical to every individual's work. We are an equal opportunity employer, and we encourage candidates from historically underrepresented groups to apply.