Position Summary / Purpose

Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of our (cleaning and restoration) services.

Exceed established standards of production performance through continuous process improvement and training and development of production staff.

Principle Duties and Responsibilities

· Exceed division targets for quality ratings and customer satisfaction

· Meet or exceed division targets for COGS and Direct Labor

· Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the delivery of restoration services.

· Coordinate / assist Project Managers with scheduling of technicians, laborers and subcontractors

· Assist in scheduling jobs and oversee project efficiency

· Create work orders

· Maintain timely and accurate flow of production reporting from field operations to administration.

·Write and Review job estimates

· Prepare job contracts

· Assist in interviewing, hiring, training, and discharging Service Technicians

· Monitor production efficiencies and payroll

· Review job costing on completed work

Additional Duties and Responsibilities

· Attend and assist in conducting company meetings

· Communicate with customers and conduct in-home inspections as needed

· Attend trade seminars and workshops

Decision Rights and Authority

· Schedule vehicle and equipment maintenance within established budget

· Schedule service vehicles and technicians

· Provide input to and assist in development of strategic goals

Working Relationships and Scope

· Coordinate closely with Project Managers on schedules, manpower and project profitability

· Work with Estimators to review and oversee job estimates

· Work with Operations Manager in hiring and discharge of restoration division personnel

Performance Competencies

· Oral Communication – The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one, small and large group situations. Adaptable and able to think on their feet.

· Written Communication – Writes clear, precise, well organized letters, proposals and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.

· Team Building – Achieves cohesion and effective team spirit with peers and subordinates. Able to build a cohesive production staff balancing short-term and long-term needs. Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed or denied.

· Planning & Organizing – Understands the short-term priorities for the Operations Department and fits with the other departments. Coordinates plans with other managers.

· Constructive Confrontation - Has the ability to solicit process and integrate inputs and ideas from subordinates, peers and executives. Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue. Effectively provides feedback

· Dependability – the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

· Technology – the individual regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed, effectively uses communication devices and technology to collect, review and forward field activity reporting.

Qualifications - Knowledge, Skills and Abilities

· Education and Experience

High School or GED plus four (4) to five (5) years of experience in cleaning / restoration industry or associates (2-year) degree in business-related field and a minimum of three (3) years experience in cleaning / restoration industry. Team leader or supervisory responsibility experience preferred.

· Financial Reports and Budgeting

Basic understanding of financial reports: Profit & Loss, Balance Sheet and budgeting. Ability to review completed job costing, assess performance and identify areas for improvement.

· Technical skills

Advanced technical skills, experience and certification in the restoration services the company provides.

· Mathematical skills

Adequate math skills. Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.

· Computer skills

Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is a plus

· Listening skills

Effective in receiving feedback and input from employees and customers, probing for additional information or unspoken issues and providing timely response.

· Certificates, Licenses and Registrations

None required for this position

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Working Conditions

· The work of this position is predominantly carried out in an office, shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred and mold or other organic growth exists.

· Noise level in the work environment is moderate to high

Job Type: Full-time

Pay: $55,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Cell phone reimbursement
• Company truck
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Overtime

People with a criminal record are encouraged to apply

Work Location: In person