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POSITION TITLE: Customer Experience Specialist I
STATUS: Full time / Exempt
LOCATION: Chicago, Illinois (Hybrid: 2 days/week on-site, 3 days/week remote)
ABOUT NCSBN
The National Council States Boards of Nursing (NCSBN) is an independent, not-for-profit organization through which nursing regulatory bodies act and counsel together on matters of common interest and concern affecting public health, safety and welfare, including the development of nursing licensure examinations. Our mission empowers and supports nursing regulators in their mandate to protect the public.
JOB SUMMARY
We are seeking a talented customer service professional to join our Customer Experience team. The ideal candidate will bring value to the team by utilizing their exceptional communication skills to provide customers with business and technical support for NCSBN’s programs.
Reporting to the Manager, Customer Experience, the Customer Experience Specialist I will act as a primary service representative and will have the chance to connect with a diverse group of customers (e.g., internal staff, NCSBN membership, nursing regulators, nurses, etc.).
This role is an exciting opportunity for an individual dedicated to providing an exceptional customer experience for an organization committed to advancing nursing regulation and policy worldwide!
RESPONSIBILITIES
QUALIFICATIONS
TO BE CONSIDERED
Interested candidates must submit their resume as soon as possible.
The National Council of State Boards of Nursing (NCSBN) is an equal employment opportunity employer. Decisions affecting employment are considered without regard to disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected characteristic.
Full Time
$59k-77k (estimate)
07/05/2024
07/18/2024
ncsbn.org
Chicago, IL
200 - 500
The following is the career advancement route for Customer Experience Specialist I positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist I. You can explore the career advancement for a Customer Experience Specialist I below and select your interested title to get hiring information.