Join our team as a Commercial Dock/Door Service Technician and become a vital part of our company's mission to provide top-notch industrial door and loading dock equipment services. As a representative of our company, you will be the primary point of contact at job sites throughout the Southwest Region, including Orange County, LA County, Riverside County, San Bernardino County, and San Diego County. You will work closely with our sales team, providing technical expertise and ensuring customer satisfaction. This role offers a diverse, fast-paced, technology-driven environment with opportunities for growth and development.

Responsibilities

• Inspect, service, troubleshoot, install, maintain, and repair industrial doors, loading dock equipment, and material handling systems.
• Coordinate with Dispatch and serve as the primary point of contact for customers.
• Perform preventative maintenance on serviceable equipment.
• Troubleshoot industrial equipment, mechanisms, and electrical circuits.
• Assist with larger jobs in coordination with Field Service Manager.
• Complete detailed service reports at the end of each assignment.
• Maintain company-provided truck, phone, and safety gear.

Qualifications

• Experience with maintenance and/or repair of commercial doors, loading docks, dock levelers, and other related warehouse and industrial equipment.
• Experience in welding or steel fabrication.
• Experience with electrical work.
• Experience in Mechanical, Commercial, and Industrial Maintenance.
• Excellent customer service skills and strong communication abilities.
• Professional demeanor and ability to work well without supervision and in a team environment.
• Valid A, B or C Driver’s License.
• Ability to pass a standard Department of Transportation (DOT) physical.
• High school diploma or equivalent (required).
• Technical school training and OEM certification (preferred).
• Bilingual: Spanish (preferred).

Work Environment

The role involves working in warehouses, indoors, and outdoor customer locations, necessitating the use of personal protective equipment to ensure safety.

Travel Requirements

Frequent travel to and from job sites, vendor locations, and headquarters located in Irvine is expected.

Benefits

• Health
  • Medical/Dental/Vision (50% employer contribution for Medical)
  • Additional Insurances: Life, Critical Illness, Accident, etc.
  • Free Employee Assistance Program
  • Free Wellness Program
• Financial
  • Weekly Paychecks
  • Overtime Opportunities
  • Annual Performance Reviews (direct feedback and path for development)
  • Annual Compensation Reviews
  • Quarterly celebrations and rewards
  • Bonus program based on team goals
  • 401(k)
• Time Off
  • 3 weeks total Paid Time Off
    • 2 Weeks dedicated Vacation Time
    • 5 days dedicated Sick Time
  • 7 Paid Holidays
• Safety
  • All necessary PPE at day one orientation
  • Personalized OSHA-compliant fire-rated uniforms
  • Aerial Lift Certification AND Forklift Certification
  • OSHA certifications
  • First Aid / CPR / BLS
• Employee Development
  • Comprehensive training program.
  • Room for growth; we're always open to creating new roles to fit our needs and people's strengths.
  • Technicians get top priority when applying internally to any position.
  • Tuition Reimbursement
• Tools and Equipment
  • Company-branded gear
  • iPhone and iPad
  • Fully upfitted vehicle stocked with welder, tools, and equipment
  • Fuel and maintenance card

NES considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.