99 Call Center Manager Jobs in Boca Raton, FL
National Floors Direct is Hiring a Call Center Manager Near Boca Raton, FL
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience.
We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives.
In this role, you will be a leader, a crucial customer touch point, and a representative of the National Floors Direct brand. You will be responsible for receiving inbound calls and making outbound calls from customers regarding their needs and purchase of new floor-coverings.
Responsibilities:
Managing, leading, and engaging a mid-sized team.
Handling inbound calls and making outbound calls.
Engaging with prospective customers regarding their floor covering needs.
Passionate About Delivering a Great Customer Experience.Providing a positive and informative customer experience.
Use internal tools to document all customer touch points and communications.
Availability to weekends.
Ability to build rapport with customers.
Contribute to the achievement of team goals and outcomes.
Participate in regular training and development meetings as required.
Represent the brand in line with our mission of delivering an amazing customer experience.
Qualifications:
5 years of Call Center, Customer Service, or other customer facing experience.
3 year of leadership experience.
Familiarity with Customer Relationship Management (CRM) software and best practices.
Technologically proficient,
Excellent listening and communication skills.
Must possess a positive, can-do attitude.
Benefits and Compensation:
Performance Bonuses
100% Paid Training
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Schedules
Employee Discounts
Paid Time Off (PTO)
401k
What Our Employees Say About Us?
Indeed Employee Reviews: 88%
Glassdoor Employee Reviews: 96%
What Our Customers Say About Us?
Consumer Affairs Customer Reviews: 90%
Trustpilot Customer Reviews: 90%
Houzz Customer Reviews: 94%
Google Customer Reviews: 94%
How Our Call Center Managers Are Set Up For Success?
Ongoing Training
Learning and Development
Career Pathing
Opportunities for Growth
This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Call Center function, as well as the organization as a whole. If you are committed to achieving your personal and professional goals – all while having the flexibility to design your own schedule, this could be the best next career step for you.
National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.
Job Summary
Full Time
$75k-105k (estimate)
01/03/2024
07/29/2024
nationalfloorsdirect.com
Avon, NY
<25
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The following is the career advancement route for Call Center Manager positions, which can be used as a reference in future career path planning. As a Call Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager. You can explore the career advancement for a Call Center Manager below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Manager job description and responsibilities
Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.
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Call center managers will be directly responsible for hiring, training and motivating call center representatives.
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Motivating and guiding team members on navigating difficult customer calls.
03/22/2022: Huntington, NY
Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.
03/17/2022: Cleveland, OH
They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Manager jobs
Some call center managers can also work toward sales and team leadership certifications.
02/25/2022: Buffalo, NY
Educational requirements to become a call center manager vary by employer.
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Any call center manager will receive on-the-job training.
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Be a social leader to foster optimism and promote culture change.
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Focus on agent engagement and retention.
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Step 3: View the best colleges and universities for Call Center Manager.
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