21 Call Center Representative Jobs in Boca Raton, FL
National Floors Direct is Hiring a Call Center Representative Near Boca Raton, FL
We are currently seeking a highly motivated and adaptable Call Center Representative to join our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives.
In this role, you will be the first customer touch point, the beginning of the customer experience, and a representative of the National Floors Direct brand. You will be responsible receiving inbound calls and making outbound calls from customers regarding their needs for new floor-coverings.
Responsibilities:
Handling inbound calls and making outbound calls.
Engaging with prospective customers regarding their floor covering needs.
Passionate About Delivering a Great Customer Experience.Making outbound calls from internet generated leads.
Providing a positive and informative customer experience.
Use internal tools to document all costumer touch points and communications.
Availability to work some nights and weekends.
Ability to build rapport with customers.
Contribute to the achievement of team goals and outcomes.
Setting qualified appointments for our Field Sales Representatives.
Participate in regular training and development meetings as required.
Represent the brand in line with our mission of delivering an amazing customer experience.
Qualifications:
2 years of Call Center, Customer Service, or other customer facing experience.
Familiarity with Customer Relationship Management (CRM) software and best practices.
Technologically proficient,
Excellent listening and communication skills.
Must possess a positive, can-do attitude.
Benefits and Compensation:
Performance Bonuses
100% Paid Training
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Schedules
Employee Discounts
Paid Time Off (PTO)
401k
What Our Employees Say About Us?
Indeed Employee Reviews: 88%
Glassdoor Employee Reviews: 96%
What Our Customers Say About Us?
Consumer Affairs Customer Reviews: 90%
Trustpilot Customer Reviews: 90%
Houzz Customer Reviews: 94%
Google Customer Reviews: 94%
How Our Call Center Representatives Are Set Up For Success?
Ongoing Training
Learning and Development
Career Pathing
Opportunities for Growth
This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Call Center function, as well as the organization as a whole. If you are committed to achieving your personal and professional goals – all while having the flexibility to design your own schedule, this could be the best next career step for you.
National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.
Monday 8a to 9p
Tuesday 8a to 9p
Wednesday 8a to 9p
Thursday 8a to 9p
Friday 8a to 9p
Saturday 8a to 6p
Sunday 10:30a to 6p
Job Summary
Full Time
$43k-55k (estimate)
05/23/2024
08/17/2024
nationalfloorsdirect.com
Avon, NY
<25
Related Companies
The job skills required for Call Center Representative include Customer Service, Call Center, Listening, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
Similar Jobs
Popular Articles
