Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Summary:
The NOC Technician I is a shift worker that monitors the Vexus Fiber Network and Services for outages and impairments in a 24 x 7 environment. They coordinate maintenance and repair activities with engineering, operations and vendor personnel to ensure high services availability and quality. They use fault, performance monitoring and configuration management tools along with ticketing system, and event logs to detect and document trouble from initial detection to resolution.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:

• Responsible for timely repair coordination, event notifications, and escalations, related to network outages, impairments or maintenance activities.
• Using the Network Monitoring and troubleshooting tools, the NOC Technician is expected to identify, isolate, and resolve events that may occur in all components of the network, clearly documenting each event and actions taken in the trouble ticketing system.
• Monitor the Network Elements and Systems that make up the Vexus Core Network, Service Delivery and supporting infrastructure.
• Clear outages after service have been restored and tested.
• Alert personnel via established processes and procedures
• Provide thorough follow up via ongoing notification updates
• Effectively communicate with field partners, customers and peers
• Respond to the PM Messaging Tool and follow established maintenance process
• Provide support for after hour emergency locates
• All other duties as assigned

Additional Qualifications/Responsibilities
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Candidates must possess the ability to multitask, problem solve, think clearly and respond in a fast-paced or fluid environment
• Must be reliable and dependable, self-motivated and willing to learn and contribute to building a successful NOC team
• Data, Telephone or Video Network troubleshooting, repair and maintenance experience in an enterprise telecommunications environment or equivalent.
• Working knowledge RF and Optical technologies, preferably HFC Broadband used for service delivery by Cable MSO's.
• The NOC is a 24/7/365 operation. Employees must be willing and able to work non-standard work shifts, including evenings, overnight, holidays, and weekends.
• Must be customer focused and dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers.

Education/Experience:

• Previous Call Center experience a plus.
• HS degree required with additional combination of advanced education and experience.
• Previous knowledge of RF signals and HFC networks is a plus.
• Basic understanding of TCP/IP and other Internet protocols as well as experience with tools such as CLI, Ping, Trace Route, NS Lookup.
• Exposure to SolarWinds or other network monitoring platforms is preferred.

Physical Demands/Working Conditions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• regularly required to talk and hear
• required to use hands to type, handle objects and paperwork
• required to reach and hold on to items at chest level or reach above the shoulder
• required to use close vision and be able to focus
• must be able to function in a 24/7 operation and work a flexible schedule on weekdays, weekends and holidays