Front Desk Agent

Job Summary:

Join our team as a Front Desk Agent where you will be the first point of contact for our guests. As a Front Desk Agent, you will play a pivotal role in providing exceptional customer service and ensuring a smooth check-in and check-out process for our guests. Your friendly demeanor and attention to detail will contribute to creating a positive experience for all visitors.

Duties:

- Greet guests upon arrival and assist with check-in and check-out procedures

- Answer phone calls, emails, and inquiries promptly and professionally

- Handle guest requests, concerns, and complaints in a courteous manner

- Process reservations, cancellations, and payments accurately

- Maintain a tidy and organized front desk area

- Collaborate with other hotel departments to ensure guest satisfaction

- Perform night audit duties as needed

Qualifications:

- Previous experience in hospitality or hotel management is preferred

- Previous experience using OPERA PMS

- Proficiency in using phone systems and hotel software

- Strong customer service skills with the ability to handle various guest relations scenarios

- Bilingual proficiency is a plus

- Excellent communication skills both written and verbal

- Ability to multitask in a fast-paced environment

Join our team as a Front Desk Agent and be part of a dynamic hospitality environment where your dedication to guest services will be valued. If you are passionate about providing top-notch customer service and have the skills to excel in a front desk role, we encourage you to apply.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.50 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 2 years (Required)

Ability to Commute:

• Indianapolis, IN 46203 (Required)

Work Location: In person