Service Manager

• Positive
• Customer-centric with a passion for serving others and delivering results
• Self-starter
• Reliable and looking to grow in a fast-paced business

• Working for a dynamic company with a people-first culture
• Medical benefits including company-paid dental
• 401k with Company match
• Tremendous opportunities for growth and development

Education, Licensure, and Experience Requirements:

• High School Diploma/GED preferred, or equivalent experience

• 3-years of managerial experience preferred

• Route Tech/Industry experience is a requirement

• Technical knowledge and experience in the service industry is preferred

• A high degree of mechanical aptitude and knowledge of swimming pool operations is a plus

• Familiarity with the different manufacturers/brands of equipment is good to know

• Able to pass a pre-employment background check, drug test, and motor vehicle report

• Valid license, 3 years of verifiable driving history and clean driving record is required

Competencies/Skills:

• Must be patient and methodical

• Ability to work independently and to plan, organize and schedule work

• Self-motivating with the ability to work efficiently with little oversight

• Possess a willingness to communicate and share knowledge and insight with customers in a tactful, respectful manner while presenting a professional image

• Ability to quickly learn new software and mobile applications to communicate with team members

• Maintain positive and cooperative working relationships with customers, supervisor, and team members

• Dedicated to meeting deadlines

• Possess strong customer service skills

• Excellent verbal, and written communication skills, as well as effective organizational skills

• Attention to detail and strong customer service skills

• Dependability, punctuality, and trustworthiness

• Ability to safely handle and use hand and power tools

• Maintain a valid driver’s license

• Drive vehicle safely and in accordance with traffic laws. Understand and carry out written directions

• Physically, the position requires walking, standing, kneeling, bending over and sitting for long periods of time in an indoor environment. Ability to lift/carry up to 50 lbs. throughout the day.

Environmental Conditions and Physical Requirements:

The environmental conditions and the physical requirements described below are representative of those that must be met by an employee to successfully perform the duties & responsibilities of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

Environmental Conditions:

General Office Environment: Noise level in office environment is generally quiet.

Outdoor Service Environment: Position will be exposed to various work conditions, at a variety of client settings. Indoor conditions may have dust, heat, cold, noise, etc. Outdoor conditions may include exposure to the outdoor elements, seasonal weather, damp and/or dusty locations, freezing conditions, and hot conditions. The noise level in the work environment is moderate.

Physical Requirements:

If performing office duties: Employee is required to sit, stand, hear, and use hands to operate all office equipment. Employee must view computer monitors for long periods of time. Vision requirements are close vision and the ability to adjust focus. Employee occasionally will be required to lift, generally no more than 25 pounds.

At client locations: While performing the duties of the position, the employee is regularly required to stand, walk, sit, climb, bend, kneel, reach with hands and arms, crouch, crawl, twist, push/pull, lift/carry on a regular basis up to 50 lbs. throughout the day, lift/carry occasionally lift up to 100lbs., hand, eye, and foot coordination. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The ability to swim as this position may work near swimming pools.

The job description reflects the general details necessary to describe the duties and responsibilities of the position and shall not be construed as a detailed description of all the work requirements that may be inherent in the position.

Summary of Description:

The Service Manager will be responsible for the operation of a team within a specific geographic territory. Service Managers create an environment of exceptional customer service and inclusion. The Service Manager position is primarily office based and has significant customer contact. The Service Manger is expected to demonstrate a high level of professionalism, model the company core values, and to maintain our high standard of customer care.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Manages a team of service technicians, lead technicians, trainers, and supervisors

• Responsible for pool count growth and revenue growth

• Managers business profitability by achieving gross margin goals

• Provide excellent customer service to all customers and internal stakeholders

• Relationship manager for customers and provides solutions to resolve escalated customer complaints

• Schedules, coordinates, and optimize pool routes using company software program

• Manages staffing decisions, hiring, and terminations of service team

• On-site "Welcome to the Company" visits for new customers

• Internal support for service and office teams

• Provides price quotes for new service and cleaning customers

• Trains service team to identify revenue sources for repair team

• Manages service team schedule, including vacation and sick time (PTO)

• Ensures truck inspections are completed weekly for cleanliness and routine maintenance and notify mechanic of any issue that arises in real-time

• Complete paperwork and reporting service requirements to management

• Quickly and clearly communicate internally and with customers through email and messaging applications

• Perform other related duties as assigned