Benefits:

• Guaranteed hourly rate uncapped commission ($65,000-110,000 OTE)
• Hybrid schedule of work from home and in-office days
• Paid Vacation, Holiday's, and Sick Time
• 401(k) plan employer matching contributions
• Medical, Dental, Vision Insurance with employer contributions
• Company provided EAP (Employee Assistance Program)
• Monday to Friday schedule

National Service Bureau (NSB) is looking for Hybrid Call Center Representatives to join our growing team with offices in Bothell, WA and Sarasota, FL. NSB is a family owned, "People First" company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35 years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.
Hybrid Call Center Representative Essential Job Functions:
•Communicate via phone with people with all backgrounds and personalities
•Make outbound calls (75 /day)
•Utilize software to note accounts and communicate with insurance companies
•Negotiate and lead conversations to recover the highest balances for our clients
•Communicate with team members to coordinate on accounts
•Document accounts with proper notes to ensure quick communication
•Adhere to company policies and procedures
Hybrid Call Center Representative Job Requirements:

• Meet the collector target metrics
• Ability to work a Hybrid schedule of work from home and in-office days
• Secure home office consisting of:
  • Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)
  • Internet speed required to be at 50 Mbps down, 5 Mbps up, and Latency of 100 ms or below
  • Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)
  • Clear and professional backdrop
• Strong ability for empathy
• High level of professionalism
• Great communication skills
• Ability to stay motivated and positive
• Attention to detail
• Experience with time management
• Computer and typing skills
• Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.

NSB has a training programthat you will be enrolled in on your very first day. This training is designed to jump start your career by providing the skills and experience necessary to be successful in the role prior to working in a hybrid environment. New team members learn about the industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on making sure you succeed out of the gate.
NSB Core Values:

• Follow Through
• Be Engaged
• Think First
• Be Respectful
• Be Accountable

NSB Culture & Environment:

• Diverse and friendly team
• Emphasis on work/life balance
• No nights/weekends
• Positive environment
• Performance-based incentives
• Advancement opportunities

We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top 10% of collectors earning over $100,000 annually.
We are excited for you to join us!
To stay up to date on our latest postings we invite you to:
Like us on FaceBook:
Follow us on LinkedIn:
Visit our careers page: https://national-service-bureau.careerplug.com/account
Flexible work from home options available.

Compensacin: $18.00 - $20.00 per hour
National Service Bureau
GROW WITH US!
At National Service Bureau (NSB), our roots as a local family business have allowed us to grow organically into an agency with nationwide coverage. We bring a breadth of experience and a range of services to the recovery of delinquent accounts receivable and subrogation, with a core foundation of compliance and being in service to our clients.
NSB seeks out team members that demonstrate empathy, character, and integrity. We value accountability and team work. We are looking for new team members who share these values to grow their career with us. Whether you're new to this industry or an established professional seeking greater opportunity, if these values are important to you, apply today!
The key difference with NSB begins with valuing both our team and our clients. We take pride in having a great team of professionals than can meet our client's recovery needs with efficient and ethical service. Our Core Values include:
•Follow Through
•Be Engaged
•Think First
•Be Respectful
•Be Accountable
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