The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We're 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children's Hospital. A Place to Be Proud.

Oversees the daily functions of the scheduling and registration area. The daily functions including, but are not limited to; pre-registration, registration, scheduling, chart assembly, greeting all families, physicians and visitors, and directing them as necessary; and providing a smooth admission process.
• The functions of the main scheduler is to be the resource for registration/scheduling staff by answering question and or concerns regarding registration, scheduling and resolving customer and surgeon office's concerns.
• Develop expertise in the utilization in Epic Scheduling System with the capability to train new employees. Performs end of month review to address problems that arise, such as scheduling issues with surgeon offices.
• Reports issues to Business Manager and Clinical Leaders so they can be addressed timely.
• Is responsible for staffing issues with Business Manager is out of the office.

EDUCATION:

High School diploma or equivalent.

SKILLS:

Proficient in Microsoft Office. Excellent customer service and interpersonal skills. Interpersonal skills necessary to deal with the public in a polite and effective manner

EXPERIENCE:

Two years previous secretarial experience in the medical office setting; surgical scheduling experience preferred. Previous experience with filing, medical terminology, and coding.

MINIMUM PHYSICAL REQUIREMENTS:

• Sitting-Constantly
• Talking on phone/in person- constantly
• Typing on Keyboard-constantly
• Reaching/bending-occasionally
• Standing/walking-occastionally

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet