What are the responsibilities and job description for the Housing Case Manager position at Native American Connections?
Schedule: Sunday-Thursday 8a-430p at Stepping Stone
POSITION SUMMARY:
The position of housing case manager provides the necessary stability to a chronically homeless population who become residents of the property through initial move-in orientation of community rules and program rules, case management services, and enforcement of all property rules and state and federal laws. For residents residing at Native American Connections properties.
RESPONSIBILITIES:
Case management in this community relies on the collaboration and communication of all case managers, property managers and on-site service providers
- Outreach and identify chronically homeless individuals who meet the requirements for the housing community through the use of the approved Assessment tool
- As part of the management team, participate in all move-ins to do an orientation of programs available to the resident.
- Engage residents in programs and events through outreach, encouragement, and involving residents in their community
- Complete initial case plan within 3 days of move-in; complete intake forms with clients and evaluate the level of need for workforce case mgt services within 3 days of move-in; complete and update resident services case management plans, enter service and case management data into HMIS and files on an ongoing basis
- Deliver and/or facilitate life-skills development curriculum for individuals and groups. Connect clients to community resources that offer life skill and employment assistance—working closely with the Resident Services Coordinator.
- Maintain a strong working relationship with NAC outpatient services and refer for behavioral health counseling as appropriate
- Provide referrals for emergency stabilization as needed; provide referrals for and/or deliver Financial Education: take requests and pick up food boxes; manage bus pass program; refer (and follow-up) to DES, applications for food stamps, AHCCCS as needed; Work individually with clients to remove barriers to employability; and enroll and terminate participants per agency program requirements
- Maintain timely, accurate written file documentation on participant attendance, services and progress, rental history, and income recertification, become proficient in HMIS computer software programs for case management data, and utilize the system to benefit your case management documentation.
- Conduct monthly community meetings, health and safety issues, and resident conduct through the community through one one-on-one education of the residents as needed.
- Transport residents to medical appointments as needed, and maintain as an approved NAC vehicle driver.
- Other duties as assigned
EDUCATIONAL REQUIREMENT:
- Bachelor’s degree preferred.
WORK EXPERIENCE/SKILLS REQUIREMENT:
- Two years of experience working with the chronically homeless population
- Two years experience in service delivery or any combination of related education, professional training or work experience which demonstrates the ability to perform duties successfully
- Knowledge of the economic, educational, and social problems of Native Americans and referral services
- Must be able to work well with others in a team approach
- Excellent communication skills – written and oral
- Experience in working with the Native American population preferred
- Possess and maintain a valid Arizona driver's license and reliable transportation
- MS Office skills
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