The Assistant Manager leads day-to-day retail operations. Serves as a resource for employees, customers, and patients to ensure an exceptional customer experience.
KEY DUTIES AND RESPONSIBILITIES:

• Leads all recreational and medical cannabis sales operations
• Leads daily store opening and closing procedures
• Assists Store Manager with leading goals and objectives throughout daily operations
• Provides escalated guidance to customers as needed including resolving customer complaints
• Assists with workforce and performance management efforts including hiring, onboarding, training, mentoring, and evaluating employee performance
• Assists with ensuring that processes and procedures are compliant to internal policies and standards as well as local and state regulations
• Performs daily cash verifications and recordings
• Leads intake of deliveries, transfers, and inventory management
• Greets and checks in customers and patients
• Engages with patients and customers to understand their wellness needs and recommends products
• Educates customers and patients on the benefits of cannabis products
• Maintains the cleanliness and organization of the store including organizing products and inventory, sweeping, mopping, and dusting
• Performs sales transactions including cash handling, using POS system, and compliantly packaging and labeling products
• Enters or modifies customer/patient information in POS System
• Assists with managing team schedules to ensure proper coverage
• Assists with ordering supplies
• Assists with store audits
• Secures and organizes all patient files
• Other duties as assigned

• 6 months of customer service and/or sales experience
• 6 months experience utilizing METRC
• Experience with retail POS systems
• High school diploma, GED, or equivalent experience
• Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge
• Strong verbal communication skills
• Strong customer service skills
• Strong criticalthinking and problem-solving skills

PREFERRED QUALIFICATIONS:

• 2 years of customer service and/or sales experience
• Experience with Cova POS system
• Cannabis knowledge or cannabis industry experience
• Proficiency using Google Suite and/or Microsoft Office programs including Gmail, Calendar Docs, Sheets, Word, and Excel
• Knowledge of local and state laws related to cannabis sales including Marijuana Enforcement Division (MED) regulations 

PHYSICAL REQUIREMENTS:

• Sitting and/or standing for extended periods
• Ability to lift up to 50 lbs. and push/pull up to 100 lbs
• Ability to sit, stand, stoop, stretch, walk, bend, twist, reach, perform repetitive motions, and carry boxes or items

COMPENSATION DETAILS

• Pay Range: $20.00-$22.00; actual pay will be determined based on qualifications
• Accrue paid time off (PTO) immediately; starting at 2.5 weeks per year
• Health, Dental, and Vision insurance plans are available
• Supplementary insurance plans are available including Life, Disability, Accident, and Critical Illness
• 401k and ROTH 401k plans
• ZayZoon: Earned Wage Access! Get Paid whenever you need with wages-on-demand via ZayZoon. No need to wait until payday! We are partnered with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday.

Native Roots Cannabis Co. is aware that fake job postings, job interviews, and job offers are being promoted, mainly on social media. Native Roots will only make a job offer to a candidate once the candidate has submitted a job application and participated in a face-to-face interview. Native Roots will never request payment or require candidates to submit a check or other form of financial information during the recruitment/onboarding process. All email correspondence from Native Roots will end in “@nativerootsdispensary.com”. If you have any questions, please visit the Native Roots careers website at https://nativeroots.applytojob.com/ or contact HR@nativerootsdispensary.com.