76 Customer Experience Specialist Jobs in Miami, FL
NativePath is Hiring a Customer Experience Specialist Near Miami, FL
Who are we: We’re firm believers that the Standard American Diet is the pitfall to several of the preventable health conditions arising in our society today (including heart disease, diabetes, and neurological disorders). That’s why we created NativePath—a health & wellness company that blends Ancestral Wisdom with Modern Science to offer over 30 different supplements, monthly wellness challenges, and free courses to restore and reset people's health. Since 2017, over 1 million people have gotten “On The Path” with us and, by doing so, have reversed pain, renewed energy, and aged more gracefully.
We provide a rewarding, collaborative, and exciting work environment that is focused on personal growth, with weekly company-wide culture calls hosted by our leaders designed to foster team spirit, encourage movement, and build our community. In 2023, the entire company was flown to a ranch in Tucson, AZ, for team-building activities and had a blast while doing it!
If this resonates with you, we’d love to hear from you!
Our perfect candidate’s background:
- You are highly motivated and possess a competitive mindset; a self-starter attitude focused on growing a brand.
- You can demonstrate empathy and caring for the health and well-being of others.
- You are a patient and attentive listener, driven to help people on their journey to a healthier life.
- You are comfortable persuading others to live a healthy lifestyle because you are doing the same.
- You challenge yourself to get better every day by setting goals and exceeding them repeatedly. #KAIZEN
- Deliver a best-in-class customer service experience.
- Identify and seize opportunities to cross sell and upsell animal-based nutritional products.
- Handle customer inquiries via phone, email, and live chat.
- Troubleshoot and resolve order and product related issues and concerns.
- Ability to maintain focus while working in a remote environment.
- Build strong customer relationships to proactively promote products and sales.
- Demonstrate product knowledge and introduce recommended product solutions.
- Adhere to all company guidelines and policies.
- All offers of employment at NativePath are contingent upon a clear background check.
- 3 or more years of high-volume call center experience.
- Possess excellent verbal and written communication skills, including a clear, confident speaking voice.
- Ability to quickly build rapport with customers, with a positive and professional demeanor.
- Ability to handle multiple customer interactions and internal requests simultaneously.
- Exhibit exceptional organizational skills.
- High proficiency with computers and software applications.
- This role starts with competitive base pay ($17/hour) plus a commission structure that rewards top performers.
- Free NativePath products every month because we care about our team’s health.
- We’ll set you up for success with two weeks of paid training, not to mention a fantastic training program!
- Energizing Monday Culture Calls to start your week off right and set a positive tone.
- For your wellness we offer gym membership reimbursement as well as medical, dental, and vision insurance.
- People-first benefits such as a 401K match, Life/AD&D Insurance and short-term disability coverage.
- To recharge your batteries and continue to perform at your best, we offer a generous Paid Time Off policy, paid holidays, and a floating holiday.
- We're big believers in personal growth, so we offer tiered coaching and mentoring programs to expand your knowledge, skills, and perspectives.
- Inspiring all company events—last year we flew the whole crew to a ranch in Tucson for some epic team bonding!
- A team of people who care about our customers, but also care about each other and will be there to support you every step of the way.
- Computer - PC or MAC with a minimum of 16GB RAM.
- Broadband internet – minimum 100 mbps.
- Wired headset with microphone (noise cancelling a plus).
- 40 hours per week (day shift).
- Call Center hours of operation are 7:00 AM – 5:00 PM CST
Step 1: If your background looks like a good fit, we’ll send you an invite from Hireflix, our 1-way video interview tool. This is a great way to introduce yourself and we only ask 3 questions—short and sweet!
Step 2: If your video is what we’re hoping for, we’ll want to meet with you ASAP! We’ll work with you to set up a video call with the hiring team!
Step 3: Assuming we have mutual interest, we’ll move to offer very quickly. We’ll speed through the onboarding details and happily bring you onto the NativePath team!
We’re excited about getting to know you and we’re hopeful you’re excited about us!
It’s time to find your Path!
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Job Summary
Full Time
$51k-66k (estimate)
06/21/2024
07/19/2024
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
01/18/2022: Baton Rouge, LA
Must possess excellent customer service attitude/skills.
03/02/2022: Rapid City, SD
Step 3: View the best colleges and universities for Customer Experience Specialist.
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