Join our digital revolution in NatWest Digital X
In everything we do, we work to one aim. To make digital experiences which are effortless and secure.
So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Job DescriptionJoin us as an Incident Management Lead

• This role will see you influencing stakeholders at all levels across the bank to improve our services and customer journeys
• You’ll play a crucial role in fostering an environment of continuous improvement and driving bank-wide stability through the delivery of incident management disciplines
• Join a collaborative and innovative team, where you’ll be recognised for your expertise and specialist knowledge of incident management

What you'll do
As a recognised incident management specialist, you’ll be leading technical and operational support for services, activities and processes, and providing leadership and direction in support of bank-wide service stability. We’ll look to you to act with pace when recovering or protecting service, and with thoroughness when considering the risk to service.
You’ll also be:

• Building and maintaining the capability of your team to make sure that the levels of service and quality of deliverables meet the needs of the bank
• Leading some of the wider technology and people-focused activities to fulfil the needs of the bank
• Collaborating, communicating, and influencing senior stakeholders internally and externally in incident management area
• Managing the bank wide incident management framework, capability and exercising strategy for gold and incident co-ordination cross bank groups, and supporting your team to work effectively
• Managing your team’s operations including finances, operational risks and continuous improvement activities

The skills you'll need
We’re looking for someone with advanced knowledge of crisis or incident management disciplines in a financial services environment. You’ll also need to be a capable communicator with the ability to communicate complex technical concepts to senior colleagues and stakeholders.
Additionally, you’ll need:

• Knowledge of industry crisis or incident management best practice and processes
• Knowledge of service delivery in a banking and IT environment
• Good collaboration and stakeholder management skills at executive level