Transfer Agent, Fund Administration – Assistant Vice President

Do you want to be part of an award-winning global company that is committed to innovative technology and continuous process improvement?

Become part of a privately owned, local office with a multi-national footprint and a thirty-year history of year-over-year organic growth!

Transfer Agent, Fund Administration – Assistant Vice President

NAV Fund Administration Group is seeking a Transfer Agent, Assistant Vice President, to drive significant growth of our unique and fast-growing Fund Administration business.

About Us:

NAV Fund Administration Group was founded in 1991 and has since undergone exponential organic growth. NAV is now one of the largest and most reputable fund administrators in the world, with over 2,200 clients, offices in multiple countries, and servicing clients located in six continents. NAV has been able to succeed in all economic climates by continued investment in innovation and technology, while remaining independent, detached from mergers and acquisitions, and completely debt free. 

NAV Core Values:

NAV’s culture is based on respect. We treat our clients and each member of NAV’s team with respect. NAV stands for outstanding customer service. We treat each client as a lifelong partner. We listen attentively to clients’ feedback and we are always responsive to their needs.

NAV believes in innovation. We continuously strive to improve our services in innovative ways.

NAV can’t bear red tape and bureaucracy. We are careful to design well-defined, lean and simple processes.

The Opportunity:If you are reading this, we could guess two things about you: you have financial services expertise and you excel at problem solving and customer service. This is an opportunity to become part of a fast-growing, unique industry-changing business.

On a Given Day, You Will:

• Serve as the liaison between NAV Fund Administration Group, our clients, their investors, and other parties such as counterparties and auditors.
• Answer questions and provide confirmations on investments, AML (Anti-Money Laundering), KYC (Know Your Customer) of new account opening, Fed and SWIFT wires, and ACH payments.
• Assist investors by accurately answering questions regarding eligibility to enter and exit funds.
• Identify needs and quickly assess issues, ask appropriate questions, and complete research in order to provide solutions to the client’s satisfaction and within legal compliance.
• Guide clients and investors on how to access statements by using the NAV online portal for documents and transactions.

To Thrive, You Should:

• Exhibit a welcoming, client-focused approach to all interactions and use professional communications, verbal and written, that are clear and concise.
• Be well-versed and knowledgeable in entering and exiting funds, and solve complex client issues including AML, KYC, EDD, source verifications.

Here Is How You Can Stand Out:

• Independently research industry best practices and regulatory mandates to answer client and investor questions.
• Organizational excellence - experience in organizing resources, procedures, and tools efficiently and effectively to quickly resolve issues and compose messages and documentation for clients.

Required Qualifications:

• 7 years of financial services experience at a financial institution such as a bank, private bank, brokerage firm, or fund administrator.
• Strong knowledge of fund administration, fund operations, financial services or regulatory environments.
• Expert knowledge of transfer agency operations, policies, and procedures.

Preferred Qualifications: Bachelor’s degree or equivalent experience.

Professional Qualifications:

• Professional communication skills including verbal, virtual (video calls), and written communication.
• Expertise in client services in providing outstanding client and investor experiences.
• Exceptional organizational skills and Independent research skills.

Compensation and Benefits:

• Competitive Salary, based on experience.
• Signing bonus.
• Interesting work in a collegial environment for a rapidly growing company.
• Medical, dental, vision, and life insurance.
• Short term disability insurance.
• 401(k), 3% of base salary employer contribution, and profit sharing.
• Real paid vacation (with all calls and e-mails forwarded to a colleague during vacation).
• Business Casual Dress Code, including jeans.

NAV Fund Administration Group is an equal opportunity employer and does not discriminate on the basis of the applicant’s or employee’s race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes.