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Front Desk Representative

Navaderm Millburn, NJ
$36k-44k (estimate)
Full Time 2 Months Ago

The Medical Receptionist (MR) provides exemplary customer service to all incoming patients. The person in this position is responsible for handling front office reception and administration duties, including welcoming and greeting patients, answering phones, handling company inquiries, and sorting and distributing mail. The person in this position is responsible for registering patients all collecting all paperwork associated with patient registration.

He/she is also responsible for coordinating with the rest of the team to provide a timely turnaround for the patient and responding to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person.

Required Hours:

Required Availability (two closing shifts per week)

8 Hour work day

7:00am - 7:00pm - Monday - Thursday 

7:00am - 5:00pm  - Friday

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

*Duties may include, but not limited to all or some of the following

  • Greeting and welcoming patients.
  • Answering phone calls in a prompt and polite manner.
  • Message intake for medical questions, prescription refills, and test results.  Transferring calls and inquiries to providers and care coordinators accordingly.
  • Direct all patient financial inquiries to appropriate staff in the billing department.
  • Follow office rules and regulations when it comes to visiting pharmaceutical representatives.
  • Registering new patients and updating existing patient demographics by collecting detailed patient information, including personal and financial.
  • Entering/updating patient information in the system in a timely and accurate manner.
  • Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate).
  • Collecting payment information and saving for future balances.
  • Assisting patients with completion of paperwork when necessary.
  • Scheduling appointments as needed in accordance with provider schedule.
  • Scanning, updating and filing medical records.
  • Providing outstanding customer service to every patient.
  • Informing practice manager or assistant practice manager of waiting room wait times, patient flow, and communicating with patients accordingly.
  • Maintaining a professional and courteous demeanor at all times.
  • Assisting other practice team members as needed.
  • Attending all in-house training and continued education opportunities.
  • Performing additional duties as assigned.

QUALIFICATIONS/EXPERIENCE/EDUCATION

  • A High School Degree or GED.
  • Positive, welcoming, and can-do attitude with patients and other practice team members.
  • Experience working in any high-volume/high-intensity customer service industry
  • Prefer one year of medical office experience, preferably dermatology.
  • Excellent verbal, written, and interpersonal communication skills.
  • Detail-oriented and a team player.
  • Computer Proficiency and superior keyboarding skills (approximately 55 wpm).
  • Flexible/adaptable nature to work in a fast paced and continuously evolving environment.
  • Passion for helping others in a healthcare environment.
  • Ability to effectively interact with providers, patients and other staff members.

 

 

ADDITIONAL INFORMATION

This position will require long shifts, weekend (will depend on schedule necessary at facility), closing, and opening shifts.   Must work on-site.

 

Physical Requirements

Ability to sit and stand for periods of time. Heavy computer use required. This role may require from time to time lifting heavy objects on a regular basis, doing repetitive tasks with few breaks, and requiring light cleaning.

We offer competitive pay and full slate of benefits that includes:

Medical
Dental
Vision
Paid Time Off
Life Insurance
401(k)
Short-Term and Long-Term Disability
Flexible Spending Accounts

Come work with us!

Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

 

WEBSITE

navaderm.com

HEADQUARTERS

NEW YORK, NY

SIZE

25 - 50

FOUNDED

2018

TYPE

Private

CEO

JOHN MURPHY

REVENUE

<$5M

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About Navaderm

NavaDerm is a New York-based dermatology management platform that provides EHR, accounting, payroll, staff recruitment and related consulting services to skincare centers.

Show more

Navaderm
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The job skills required for Front Desk Representative include Customer Service, Front office, Billing, Futures, Life insurance, Sense Of Urgency, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Desk Representative positions, which can be used as a reference in future career path planning. As a Front Desk Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Representative. You can explore the career advancement for a Front Desk Representative below and select your interested title to get hiring information.

If you are interested in becoming a Front Desk Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Representative job description and responsibilities

They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.

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Responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay.

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Processing operational needs, addressing guest requests, completing reports or sharing the highlights of the local area.

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Coordinated and organized front desk operations to ensure excellent guest service.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Representative jobs

Requires a minimum of High School Diploma or GED.

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1+ years of experience as Front Desk Representative or similar role.

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Proven experience as front desk representative, agent or relevant position.

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With experience in customer service.

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Step 3: View the best colleges and universities for Front Desk Representative.

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