4 IT Support Engineer (On-Site) Jobs in Palo Alto, CA
Navan is Hiring an IT Support Engineer (On-Site) Near Palo Alto, CA
What You'll Do:
- Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools, to diagnose and resolve hardware and software issues
- Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
- Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking
- Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates. Assist with software licensing
- User Account Management: Modify, and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication
- Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
- Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge base articles
- IT Policies and Compliance: Enforce company IT policies and procedures, as well as compliance with relevant regulations, such as data protection and privacy laws
- Manage and lead onboarding logistics and IT training for new hires, as well as offboarding logistics for retrieving equipment
- Support and manage local A/V Operations
- Lead and own Company All Hands events, as well as any ad-hoc local All Hands events
- Provide white glove support to C-level executives
- Participate in an on-call rotation schedule for IT Support and monitoring/alerting activities, which involve after-office hours and weekends
- Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network checks, etc.)
- Assist IT leadership and other IT cross-functional teams with project-level deliverables
- Focus on the customer: As an IT Support Engineer, you are expected to be knowledgeable of customers' business and requests and use the information to drive higher levels of service and customer satisfaction. You establish and maintain strong effective relationships and partnerships with customers through trust and respect
- Communicate with Candor: Thoughtfully propose ideas to the team during working sessions and invite feedback on those ideas. You are able to make decisions using objective criteria such as data or well-reasoned pros/cons. You have a cooperative demeanor and mutual respect for others. You can maintain confidentiality when required
- 4 years of experience in a customer-facing IT Support function
- 4 years of experience in administration of SaaS tools (Okta, Google Workplace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki, etc.)
- Strong familiarity with macOS, Windows, iOS, and Android operating systems and devices
- Strong experience and knowledge of Jamf for troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices
- Strong A/V & Video Conferencing setup and troubleshooting experience
- Proven ability as an IT Specialist in a fast-paced and corporate environment
- Bachelor’s degree in Information Technology or any Computer-related degree is a huge plus
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Pay Range
$56,250—$95,000 USD
Job Summary
Full Time
$128k-158k (estimate)
06/19/2024
07/04/2024
navan.com
Seattle, WA
<25
Related Companies
The job skills required for IT Support Engineer (On-Site) include Technical Support, Troubleshooting, IT Support, Operating System, Leadership, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Engineer (On-Site). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Engineer (On-Site). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Engineer (On-Site) positions, which can be used as a reference in future career path planning. As an IT Support Engineer (On-Site), it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Engineer (On-Site). You can explore the career advancement for an IT Support Engineer (On-Site) below and select your interested title to get hiring information.
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