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Support customer questions through phone, email and other forms of service delivery
Able to complete 80-100 transactions per day with empathy and compassion
Educate participants about their IRS regulated benefits
Consistently hit key performance indicator goals while embodying Navia’s core values: Nurture, Advocate, Visualize, Innovate, Amaze
Execute a high level of service delivery in interactions both external and internal
Follow best practices for sensitive HIPAA information
Stay up to date with communication coming in through multiple channels throughout the day (email, teams chats, teams channels, meetings, in house wiki, CRM, etc)
Follow a strict phone schedule (schedule adherence will be measured)
1 year of customer service or caretaker experience
Must have a great phone personality and genuinely enjoy helping people
Able to communicate IRS benefits conversationally in laymen terms
Strong oral and written communication skills
High attention to detail
Must be able to multi-task (working on administrative tasks in between phone calls)
Must have excellent follow through and organizational skills
Strong time management skills
Consistent attendance is a crucial part of this role and will be closely monitored and measured
Please visit our career page and apply directly: www.naviabenefits.com/workatnavia
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CA ,CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, UT, AND WA
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Full Time
$36k-46k (estimate)
06/27/2024
07/10/2024
naviabenefits.com
RENTON, WA
50 - 100
1989
JIM AITKEN
$10M - $50M
Insurance
Navia has been around since 1989. We started out as Flex-Plan Services, a family-owned and operated third-party administrator of FSA plans serving school districts and other public sector employers in Washington State. Weve grown from our humble beginnings to be considered one of the premier administrators on the West Coast with a national reach of clients from coast to coast. Over time, even with our increase in service offerings and overall growth, weve maintained the qualities and principals that the company was founded on: respect, communication, and treating clients and participants like ...family. Relationship with transparency means everything to us and its why many of our clients have been with us for decades. Whether you are an employer, broker or participant, you get the best of who we are as real people who care about your business and your employees well-being. Were here to be your partner, advocate, and guide to help you create the best benefit package possible for your clients or employees.
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.