2 In-Office Participant Advocate I Jobs in Overland Park, KS
Navia Benefit Solutions is Hiring an In-Office Participant Advocate I Near Overland Park, KS
Position will become Hybrid after one year of service
Schedule after training is as follows:
M-F
11a-8p EST
About The CompanyNavia is a national, consumer-directed benefits provider serving 10,000 employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.
Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.
Position Summary
The successful Participant Care Advocate I will be a positive, empathetic, and patient person that is passionate about giving excellent service. The purpose of this role is to service participants by educating, problem solving and advocating for the participant. Participant Care Advocate I’s take an active role in meeting our company defined service level agreements.
Essential Functions
- Support customer questions through phone, email and other forms of service delivery
- Able to complete 80-100 transactions per day with empathy and compassion
- Educate participants about their IRS regulated benefits
- Consistently hit key performance indicator goals while embodying Navia’s core values: Nurture, Advocate, Visualize, Innovate, Amaze
- Execute a high level of service delivery in interactions both external and internal
- Follow best practices for sensitive HIPAA information
- Stay up to date with communication coming in through multiple channels throughout the day (email, teams chats, teams channels, meetings, in house wiki, CRM, etc)
- Follow a strict phone schedule (schedule adherence will be measured)
- 1 year of customer service or caretaker experience
- Must have a great phone personality and genuinely enjoy helping people
- Able to communicate IRS benefits conversationally in laymen terms
- Strong oral and written communication skills
- High attention to detail
- Must be able to multi-task (working on administrative tasks in between phone calls)
- Must have excellent follow through and organizational skills
- Strong time management skills
- Consistent attendance is a crucial part of this role and will be closely monitored and measured
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CA ,CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, UT, AND WA
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Job Summary
Full Time
Insurance
$37k-46k (estimate)
06/17/2024
07/14/2024
naviabenefits.com
RENTON, WA
50 - 100
1989
JIM AITKEN
$10M - $50M
Insurance
Related Companies
About Navia Benefit Solutions
Navia has been around since 1989. We started out as Flex-Plan Services, a family-owned and operated third-party administrator of FSA plans serving school districts and other public sector employers in Washington State. Weve grown from our humble beginnings to be considered one of the premier administrators on the West Coast with a national reach of clients from coast to coast. Over time, even with our increase in service offerings and overall growth, weve maintained the qualities and principals that the company was founded on: respect, communication, and treating clients and participants like ...family. Relationship with transparency means everything to us and its why many of our clients have been with us for decades. Whether you are an employer, broker or participant, you get the best of who we are as real people who care about your business and your employees well-being. Were here to be your partner, advocate, and guide to help you create the best benefit package possible for your clients or employees.
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