1 IT Support Analyst I Job in Moraine, OH
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Navia Benefit Solutions is Hiring an IT Support Analyst I Near Moraine, OH
Position Summary |
The IT Support Analyst I will effectively manage tickets and calls throughout their daily duties. In addition, they will help to reduce ticket counts and decrease ticket reopens with fully troubleshooting the issues and or request. This resource will maximize customer service experience with internal and external users which Navia values customer satisfaction. |
Essential Functions |
- Manage ticketing queue and projects.
- Configure equipment for New Hires & Replacement equipment.
- Coordinate and execute IT asset lifecycle activities from requisition through disposal.
- Assist with implementing IT efficiencies and self-service.
- Respond to IT and end users for resolution of issues and request.
- Perform IT Audits/governance as needed.
- Perform imaging, Bitlocker, data recovery, and backups.
- Maintain a clean and organized workspace.
- Assist with management of hardware and software vendors.
- Reviews, updates, and maintains tickets until they are closed.
- Works closely with the IT Support Lead and ServiceDesk Manager.
- Communicate effectively with management and internal teams.
- Perform other related duties as assigned.
Requirements |
- Windows 10 and MS OS knowledge and working knowledge of MS Office applications
- Bitlocker
- ManageEngine Imaging
- Ticketing systems (JitBit)
- Active Directory
- O365
- MS Teams
- Amazon Connect
Please visit our career page and apply directly: www.naviabenefits.com/workatnavia
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CA ,CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, UT, AND WA
Job Summary
Full Time
Insurance
$74k-93k (estimate)
05/04/2024
05/16/2024
naviabenefits.com
RENTON, WA
50 - 100
1989
JIM AITKEN
$10M - $50M
Insurance
Related Companies
About Navia Benefit Solutions
Navia has been around since 1989. We started out as Flex-Plan Services, a family-owned and operated third-party administrator of FSA plans serving school districts and other public sector employers in Washington State. Weve grown from our humble beginnings to be considered one of the premier administrators on the West Coast with a national reach of clients from coast to coast. Over time, even with our increase in service offerings and overall growth, weve maintained the qualities and principals that the company was founded on: respect, communication, and treating clients and participants like ...family. Relationship with transparency means everything to us and its why many of our clients have been with us for decades. Whether you are an employer, broker or participant, you get the best of who we are as real people who care about your business and your employees well-being. Were here to be your partner, advocate, and guide to help you create the best benefit package possible for your clients or employees.
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The job skills required for IT Support Analyst I include Troubleshooting, Customer Service, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Analyst I positions, which can be used as a reference in future career path planning. As an IT Support Analyst I, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Analyst I. You can explore the career advancement for an IT Support Analyst I below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Analyst job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for IT Support Analyst.
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