Position: Senior Business Analyst
Location: contract - hybrid ( opportunity to renew 1 year)
Worksite Address: 100 Cambridge Street, Boston, MA

Reports To: Supervisor, Business Analyst

Role Brief:
We are seeking a Senior Business Analyst to lead business and system analysis of technical, often complex, and highly visible agency projects for the State. The Senior Business Analyst (BA) will work closely with program managers, division leaders, and other key stakeholders to document detailed business requirements. The BA will conduct thorough gap analyses and break down those business requirements into stories and tasks. Collaborating with Project Managers, Technical Leads, and Agency Leads, the BA will guide our product throughout the software development lifecycle to ensure targeted deadlines are met.

Primary Responsibilities:

• Research, understand, and document business processes and requirements using tools such as JIRA, Visio, SharePoint, and MS Office Suite.
• Analyze and document current state vs future state using UML methodologies.
• Collaborate with software solution architects to communicate business needs, understand solution capabilities and constraints, and assist in documenting/translating solution architect visions to business partners.
• Lead and document requirements-gathering sessions independently.
• Create and maintain business requirements documentation using agile methodology.
• Develop clear, organized user stories and document detailed system specifications.
• Collaborate with UI/UX designers to develop UI specifications.
• Contribute to business analysis process maturity and governance programs.
• Perform software QA through Development, Test, and Production release phases.
• Create test cases, execute tests, and document test results for development teams and stakeholders.
• Analyze bugs and errors found during testing and work with development teams to resolve them.
• Coordinate with Network and Infrastructure teams as needed.
• Assist with training end users on new systems and processes.

Qualifications:

• Experience: 4 years of relevant experience working as a Business Analyst in technology.
• Education: BS/MS or a 4-year degree in a related field preferred; equivalent experience may substitute.
• Business Analysis Skills: Deep understanding of business processes, requirements gathering, and documentation. Experience in conducting stakeholder interviews and facilitating workshops.
• Communication Skills: Strong verbal and written communication skills. Ability to convey complex technical concepts to non-technical stakeholders and collaborate effectively with cross-functional teams.
• Problem-solving Abilities: Proficient in identifying and solving business problems using analytical thinking and proposing innovative solutions aligned with business objectives and technical constraints.
• Methodologies: Strong working knowledge of software development methodologies, including Waterfall and Agile (Scrum, Kanban).
• Documentation: Experience preparing User Stories, Process Flows, BRDs, FRDs, Use Cases, and Data Mapping documents.
• Tools: Experience with JIRA preferred. Familiarity with Smartsheet is a plus.
• Certifications: CBAP, PSPO, or similar certifications are a plus but not mandatory.

Desired Skills:

• Adaptability and Learning Agility: Willingness to learn new tools, methodologies, and industry trends.
• Negotiation Skills: Ability to balance business needs with IT constraints and arrive at mutually acceptable outcomes.
• Independence and Collaboration: Ability to work independently or direct technical staff with a collaborative, hands-on approach.
• Multi-tasking: Capability to manage multiple tasks simultaneously.
• Customer Focus: A customer-first approach when working with stakeholders.
• Domain Experience: Background in environmental issues, energy, or government preferred but not required.

Work Environment: Hybrid model with some onsite presence at 100 Cambridge Street, Boston, MA.