Job Position: Implementation Coordinator

Job Levels : I, II, III

FLSA Status : Non-Exempt

EEO: 5 Administrative Support Workers

Job Summary :

We are seeking a detail-oriented Implementation Coordinator to join our team. The Implementation Coordinator will play a crucial role in overseeing the implementation of our products/services for clients and their health plans, ensuring smooth transitions and customer satisfaction. Responsibilities include coordinating schedules, managing check-ins as needed, and handling all correspondence with data sources and insurance carriers.

Supervisory Responsibilities:

• NA

Duties/Responsibilities :

• Coordinate the implementation of products/services for clients and their health plans, ensuring seamless execution.
• Schedule check-ins as needed to review progress and address client concerns.
• Serve as the primary point of contact for all correspondence with data sources and insurance carriers during the implementation process.
• Mediate the resolution of data and implementation issues as they occur during the data collection process.
• Collaborate with internal teams to gather necessary information and ensure all requirements are met.
• Monitor project timelines and milestones, proactively addressing any delays or issues that arise.
• Assist with implementation related tickets using the Zendesk ticketing system.
• Collaborate on various projects as assigned by the Implementation Manager and the Director of Client Success, ensuring timely execution and adherence to project goals and timelines.
• Document and maintain detailed implementation records and reports.

Required Skills/Abilities:

• Strong organizational and coordination skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong problem-solving abilities.

Education and Experience:

• Previous experience in project coordination or similar roles preferred.
• Knowledge of health plans or insurance industry a plus.
• Knowledge of health-related data and analytics a plus.

Physical Requirements:

• Able to life up to 15 lbs at a time
• Able to sit and work on a computer for long periods of time

Benefits:

• Competitive salary and benefits package including 401k.
• Opportunities for professional development and career growth.
• Supportive and collaborative work environment.
• Entertainment perks

Other:

Job descriptions prepared by the Company serve as an outline only. Job duties and responsibilities will be established and communicated regularly as part of the Company's EOS cadence. Responsibilities and qualifications may differ here depending upon experience and manager/non-manager levels. Due to business needs, you may be required to perform job duties that are not within your written job description. Furthermore, the Company may have to revise, add to, or delete from your job duties per business needs with or without advanced notice to employees.