Overview

**TRANSITIONING SERVICE MEMBERS ONLY AS PART OF THE DOD SKILLBRIDGE PROGRAM**

To offer eligible Service Members currently approved to participate in the DoD SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal's business, technology, resources and procedures by providing support in focused areas, applying knowledge and education. This role will provide administrative support to Mortgage Loan Officers (MLOs) expediting the credit review process of mortgage applications. To receive and respond to inquiries from members regarding minimum required documentation to progress their mortgage applications.

Responsibilities

• Provide support to assigned department; may work on small projects or portions of larger projects
• Assist Loan Officers with document collection, follow-up functions via phone calls and electronically to members
• Ensure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities, etc.)
• Review loan applications for completeness, data integrity and accuracy and to determine if additional and/or supporting documentation is required
• Provide general mortgage related answers through HomeSquad or via phone as needed to members seeking quick responses
• Provide a high level of expertise and member service to resolve moderately complex inquiries, requests, and problems
• Re-Index documentation, if applicable
• Provide back-up support to Loan Officers as needed
• Provides exceptional customer service
• May receive guidance and direction from management and / or senior-level staff
• Assist and collaborate with various levels of staff to accomplish tasks / assignments
• Collect, prepare and maintain data for analysis, reports and reference
• Maintain professionalism in all interactions, placing member service as priority
• Works within established standards, change control, policies and procedures
• Perform other duties as assigned

Qualifications

• Ability to work independently and in a team environment
• Experience in the mortgage lending industry
• Working knowledge of Navy Federal first mortgage (purchase and refinance) applications, products, services, programs, policies and procedures
• Effective data gathering and research skills
• Effective member/customer service skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
• Basic skill interacting with staff, management, vendors and members diplomatically and tactfully
• Basic skill maintaining composure in a changing environment
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective verbal, interpersonal, and written communication skills
• Basic database, word processing, spreadsheet, and presentation software skills (e.g., Microsoft Access, Excel, PowerPoint, etc.)

Hours: Monday - Friday, 8:30AM - 5:00PM

Locations: 141 Security Drive Winchester, VA 22602 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 9999 Willow Creek Road San Diego, CA 92131

Salary Range: $19.76 - $30.29 (Potential salary if hired by Navy Federal as a full-time employee: SkillBridge participants are not eligible for compensation from Navy Federal, as they continue to receive military compensation and benefits as active-duty service members.)

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