27 Customer Care Representative Jobs in Lenexa, KS
Navytimes is Hiring a Customer Care Representative Near Lenexa, KS
Customer Care Representative At a glance Location: US-KS-Lenexa Posted: 01/27/2022 Closing: 02/26/2022 Degree: Not Specified Type: Full-Time Experience: Not Specified Job description **Start date: 1/10 -**
**Training hours: 8am-5pm CST**
**Work Schedule: M-F 9am-5:30pm, 10am-6:30am, 10:30am-7pm, and/or 12:30pm-9pm w/ rotating weekend**
**100% attendance is required for the first 60-90 days**
**Job Summary**
Handle all inbound customer contacts received by telephone. Place outbound calls to clients in accordance with call log procedures and policies.
**Principal Duties:**
Handles all customer inquiries received by telephone regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service
Report laboratory results to clients and patients using established protocols
Document reporting or call history in required format and maintain complete and accurate records
Contact the client to resolve routine matters related to patient testing and result reporting
Provides education and guidance to clients about Quest Diagnostics lab processes
Understands the importance of Quality Service and how it is measured
Perform other duties as required to meet the customer requirements
THE ABOVE STATEMENTS DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS IS NOT AN EXHAUSTIVE LIST OF ALL THE DUTIES AND RESPONSIBILITIES THAT AN INCUMBENT MAY BE EXPECTED TO PERFORM.
**Qualifications:**
Education Preferred: Minimum high school diploma or equivalent
Work Experience: Previous medical or customer service background preferred
Other:
Ability to work in a team environment
Strong organizational skills
Demonstrated composure in stressful situations
Demonstrated ability to follow company and department policies and procedures
Demonstrated ability to operate basic office equipment and utilize proficient computer skills
Demonstrated Integrity and a commitment to values
Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.
Customer Care Representative
Job Summary
Full Time
$38k-47k (estimate)
09/10/2024
09/28/2024
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
