Mr. Handyman of Richmond-Rosenberg has an opening for an Inside Sales Dispatcher (Customer Support) in Richmond, TX. As the Inside Sales Dispatcher, you will be responsible for day-to-day administrative tasks, answering and responding to customers through a variety of channels, streamlining business processes, and reporting for both residential and commercial customers. The ideal candidate will have at least 5 years of experience in office management or inside sales, with a proven track record of developing new commercial business relationships. This role requires advanced typing and 10-key skills, as well as familiarity with MacOS.

Responsibilities:

Customer Support

• Create and maintain all customer files as required, address client inquiries, resolve issues, and ensure customer satisfaction.
• Complete the sales call screen and create follow-ups or booked jobs for all incoming calls from customers.
• Conduct telephone contact with customers to follow up on customer surveys, service calls, and complaints.

Office Administration

• Oversee day-to-day office operations, including managing supplies, equipment, and facilities to ensure a well-maintained and organized workspace.
• Monitor supplies and advise the owner when an order for replacement stock is required.
• Coordinate and document all communication affecting customers, employees, or suppliers.
• Train and orient new employees. Potentially interview potential employees.
• Collaborate with other team members to streamline processes and enhance overall efficiency.

Resource & Vendor Management

• Liaise with vendors and service providers to ensure timely delivery of goods and services, as well as negotiate contracts and agreements as needed.
• Create and maintain the weekly route schedule and communicate any changes to the schedule to the appropriate service technician as required.
• Provide assistance to service technicians calling for technical advice, additional help, directions, and so on.

Business Development

• Develop and nurture relationships with clients to drive new business opportunities and maintain existing accounts.
• Stay up-to-date on product offerings, policies, and procedures to provide accurate and timely information to customers and team members.

Documentation and Reporting

• Maintain accurate records, generate reports, and prepare documentation as needed.
• Utilize the Dispatch board in ServiceTitan to verify all jobs for the day and prior day have been completed, invoices created,and payments added to ServiceTitan.
• For commercial customers, email the appropriate invoice and assist with collections from the commercial customers.
• Monitor vehicles to ensure proper maintenance is performed.
• Utilize advanced typing and 10-key skills to accurately input and manage data in various systems and spreadsheets.

Qualifications:

• Punctuality, dependability, neat appearance, professional grooming, thoroughness, consistency with service and solution-oriented perspective.
• Empathy and ability to listen, customer service, and interpersonal skills.
• Minimum 5 years of experience in office management or inside sales, preferably in the home repair, maintenance, home services, or commercial maintenance industries.
• Proven track record of developing new commercial business relationships.
• Advanced typing and 10-key skills with exceptional accuracy and speed.
• Experience with MacOS and MS Office. ServiceTitan experience is highly preferred.
• Strong organizational and multitasking abilities, excellent attention to detail, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Maintain and be available to work the required business hours established for serving customers, without tardiness, interruption, or early departure. Typical business hours are M-F 8am-5pm. Overtime may be necessary based on customer needs.
• Bilingual is preferred.

Benefits:

• Competitive salary, opportunities for career advancement, and professional development (starting at $19 - $22/hr based on experience)
• Positive and supportive work environment with a focus on safety and teamwork.
• Paid Holidays, Vacations and Bonus Eligibility

Mr. Handyman of Richmond-Rosenberg is committed to providing safe work conditions. Join our team and be a part of delivering exceptional service to our residential and commercial clients!

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.