NC State Campus Enterprises is Hiring a Lead Dining Associate - Fall 2024 Near Raleigh, NC
Campus Enterprises Mission: Campus Enterprises is NC State's division of retail and hospitality organizations. Each unit shares a common goal: deliver quality and efficient services with dedicated financial support for student activity and scholarships. Purpose: Provide vital support to Campus Enterprises and NC State Dining by providing an excellent dining experience for all guests. Location: Retail Dining Restaurants and Residential Dining Halls Compensation: Starting wage $10.75/hr (Tier 2) with opportunity for raises based on years of service within Campus Enterprises. Essential functions and responsibilities include but are not limited to:
Lead the Dining Associate team:
Lead service staff, ensuring all protocols are followed correctly and consistently, and mistakes are minimized and corrected
Communicate effectively with customers, resolve concerns and coach team to provide assertively friendly service
Train new Dining Associates
Work on special projects assigned by the Student Manager or supervisors
Assist with daily operations:
Provide excellent customer service to all guests
Work in a fast-paced environment to prep, serve and restock food items
Maintain temperature and sanitation to ensure food safety
Assist with weekly and monthly cleaning of kitchen and production area
Contribute to maintaining a Grade A sanitation rating of 95% or better
Essential Qualifications:
Current NC State University student with a flexible schedule
Willing to commit to a minimum of 12 hours per week of scheduled work for the full semester, excluding holiday breaks
Ability to train, coach, lead and motivate team members effectively to create a positive and productive work environment
Ability to give clear and concise instructions and communicate effectively with diverse supervisors, peers and customers
Provide exemplary customer service to every guest
Work with a sense of urgency, always be timely
Ability to lift up to 30 pounds with or without reasonable accommodation
Preferred Qualifications:
Cross-trained in all functions of a Dining Associate through previous experience
Demonstrated commitment to professional development, such as participation in Customer Relations and Professionalism Certificate or Leadership Intensive
Opportunities for Skills Development: Working as a member of the Campus Enterprises team, students gain valuable experience and develop skills that can be transferred to their individual career paths. There are opportunities for advancement and leadership growth. Campus Enterprises at NC State University Hiring Standards NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.