Position Description:

The Outreach Case Manager plays a key role in working to end houselessness and address barriers to housing access in the NWH service area. NWH housing assistance programs promote stability and racial equity through advocacy, empowerment, financial and tenant education, employment and skill building, and coordination of supports and services which enable households to improve their economic and housing stability. This position is designed to address barriers to housing access through meeting individuals and families experiencing homelessness where they are in our community and collaboratively developing housing stabilization plans. In addition to office-based work, team-based direct outreach will take place in community settings such as fish camps, on the street, and at shelters. The position will coordinate with other outreach and housing service providers, culturally specific organizations, and community-based organizations to ensure that individuals and families experiencing houselessness have access to the resources needed to regain and maintain housing stability.

Essential Functions:

• Perform street and fish camp outreach with Housing Program staff and community partners for engagement with families and individuals experiencing houselessness in Wasco, Hood River, Sherman, Skamania and Klickitat counties.
• Provide case management and linkage to basic needs resources such as food, hygiene, energy assistance, health care, safety, employment, and education.
• Assist clients in developing housing plans.
• Respond to referrals from shelters, law enforcement, faith-based organizations, culturally specific organizations, social service providers, employment specialists, physical and behavioral health care providers, and community-based organizations
• Interview, screen and determine eligibility of program participant for federal, state, county, and Tribal assistance programs
• Link program participants to all available community resources that will assist in housing stability and increase household income.
• Coordinate services to Indigenous, disabled, People of Color and LGBTQ community members through partnerships with culturally specific organizations and other organizations providing services specific to these community members
• Utilize Harm Reduction, Trauma Informed Care, Rapid Rehousing and Housing First approaches to serve clients
• Plan for and table for the organization at community events
• Develop and lead tenant and first-time homeowner trainings
• Attend and complete required and optional trainings offered

Program Compliance:

• Enter client specific data into the Homeless Management Information System database system, for tracking and reporting purposes
• Ensures compliance with all contractual requirements related to outreach-specific grant funding
• Assures that all required systems and client records are maintained and up to date
• Record and report on outreach data in monthly Outreach Reports.

Liaison/Public Relations:

• Represents NWH Housing Programs at local, state, regional, and national forums as assigned.
• Collaborates with community partners to provide wraparound services to support housing stability
• Develop and manage relationships with landlords and property management companies to assist in the housing stability of program participants.

Financial Management:

• Tracking of client assistance funds of caseload of program participants
• Preparation of financial reports for reporting and grant development purposes as assigned

Experience:

• Experience working within diverse populations specifically with the Columbia River Native American population, including working within a tribe, board, or other organization strongly preferred
• Knowledge of Native American history, an understanding of the diversity of the local American Indian/Alaskan Native community and issues surrounding the Columbia River experience required
• Enrolled in one of the four Columbia River Treaty Tribes strongly preferred
• Skills, knowledge and demonstrated abilities in areas of housing services, street outreach, client advocacy, equity and racial justice and homeless service delivery
• Knowledge of Department of Housing and Urban Development (HUD) and State of Oregon housing assistance programs and Washington State, Klickitat, Skamania County Programs as well as Tribal Programs. Or ability and willingness to learn.
• Proficiency to be trained in Homeless Management Information System (HMIS) data input.
• Experience working with homeless and social service programs preferred

Job Type: Full-time

Pay: $19.00 - $21.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person