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National Center for Missing & Exploited Children
Position Description
TITLE : Support Specialist, Child Victim Identification Program (CVIP)
FLSA : Non-exempt
DIVISION : Exploited Children Division
DEPARTMENT : Child Victim Identification Program (CVIP)
TRAVEL REQUIREMENT :
Ability to travel as needed (conferences, training, etc)
HOURS and SCHEDULE :
Monday Friday, 9 : 00am to 5 : 30pm (37.5 hours within five (5) days per week); unless otherwise required or approved by management.
Ability to work flexible schedule to include evening hours, as needed
SUPERVISION RECEIVED :
Position reports to the Supervisors of the Child Victim Identification Program
RESPONSIBILITY FOR PUBLIC CONTACT :
Position requires daily contact with law enforcement and at times reporting people (public) on sensitive issues requiring courtesy, discretion, and sound judgment.
GENERAL DESCRIPTION :
Position is responsible for providing overall support to CVIP which in turn will assist law enforcement and prosecutors with combating child sexual exploitation around the world.
The Support Specialist is the primary person responsible for logging cases into the Technical Assistance Database and soliciting and entering feedback on the completed analytical reports.
These cases may contain pornographic content or links to pornographic content online. This content may depict minors and / or adults.
Such assistance requires an employee that can handle exposure to sensitive content, demonstrate a high level of accuracy and thoroughness in their work product, and thrives in a fast-paced environment.
Critical skills include multi-tasking and time management. The Support Specialist is also responsible for various additional projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
EDUCATION AND EXPERIENCE :
KNOWLEDGE, SKILLS AND ABILITIES :
Last updated : 2024-08-16
Full Time
$58k-73k (estimate)
08/18/2024
11/16/2024
ncmec.org
West Palm Beach, FL
200 - 500
The job skills required for Support specialist include Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be a Support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support specialist. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Support Specialist job description and responsibilities
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The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Specialist jobs
Experience as a Customer Support Specialist or similar CS role.
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Proven work experience as a Sales support specialist or Sales support associate.
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Tech support specialists need good communications skills.
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Gain experience with operating systems.
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Learn Relevant Tech Skills and Gain Experience.
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