7 Data Center Technician Jobs in Dayton, OH
NCR VOYIX is Hiring a Data Center Technician Near Dayton, OH
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
TITLE: Data Center TechnicianLOCATION: Dayton OhioPOSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:Pay and Benefits:
- Hourly Pay Range: $17.00 to $20.83 depending on location and experience levels
- Overtime available at time and a half
- Benefits:
- 7 paid holidays and 6 paid floating holidays
- Paid vacation – up to 80 hours your first year
- 401K savings and retirement plan
- Medical insurance available immediately
- This position is for a second shift (4:00PM to 12:00AM) Customer Engineer for the Dayton Ohio data centers.
- Position responsible for providing installation, maintenance and repairs on equipment within the data centers in Dayton and Mason Ohio to assure continuity of customer operations and high levels of customer satisfaction
- Perform Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, enterprise level servers, networks and software, systems management/protocols (Ethernet, NetBIO)
- Primary services include hardware maintenance, installation, multi-vendor maintenance and software support
- Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level
- Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately; May provide support to Associate Customer Engineer and/or Service; Representative/Service Technician Tech when necessary
- Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established procedures
- Represent NCR Voyix in a manner that reflects positively on the image and reputation of the company
- Verify that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements
- Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine; May also perform required modular swaps and unit replacements or perform preventative maintenance services
- Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems; Responsible to keep customer informed during the problem resolution process; Perform service verification and customer satisfaction surveys relating to the situation
- Responsible for network fault management, assists in the performance management on traffic, configuration management, security management, software management, accounting management and remote system management
- Responsible for the prompt completion and accuracy of all administrative functions, including assisting in producing, installing modifications and/or upgrades, updating the customer on activities and updating any needed databases
- Will provide on call support on weekends and during other times when no other on site data center support exists or where additional resources are required.
- May require travel up to 1 hour to alternate data center, carrying and lifting tool kit/parts of varying weights (1- 75 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; Exposure to enclosed spaces, dust, drafts, and damp areas
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
- Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
- Safeguarding NCR Voyix date and assets
- High School Diploma or equivalent
- 1-3 years of related experience
- A Certification
- Personal computer skills (Microsoft Operating Systems and Associated Office Suite Components), tools, and basic electronic skills; Specific hardware and operating system knowledge on assigned products
- Systems Architecture (e.g., Client/server architecture, Web based systems)
- Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call
- Database management systems (e.g., SQL interfaces, remote data)
- Network and systems management systems/protocols (e.g., Ethernet, SNA, WAN)
- Associate’s Degree preferred
- 3 years of related experience
Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the NCR Voyix preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes.
- High School Diploma or equivalent
- 1-3 years of related experience
- A Certification
- Personal computer skills (Microsoft Operating Systems and Associated Office Suite Components), tools, and basic electronic skills; Specific hardware and operating system knowledge on assigned products
- Systems Architecture (e.g., Client/server architecture, Web based systems)
- Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call
- Database management systems (e.g., SQL interfaces, remote data)
- Network and systems management systems/protocols (e.g., Ethernet, SNA, WAN)
- Associate’s Degree preferred
- 3 years of related experience
EEO StatementIntegrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Job Summary
Full Time
$60k-76k (estimate)
06/27/2024
08/10/2024
The job skills required for Data Center Technician include Installation, Customer Service, Ethernet, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Data Center Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Data Center Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Data Center Technician positions, which can be used as a reference in future career path planning. As a Data Center Technician, it can be promoted into senior positions as a Telecommunications Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Data Center Technician. You can explore the career advancement for a Data Center Technician below and select your interested title to get hiring information.
If you are interested in becoming a Data Center Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Data Center Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Data Center Technician job description and responsibilities
Data center technicians ensure systems and equipment are properly maintained, and that the center runs smoothly at all times.
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Data center technicians provide a range of services which revolve around the maintenance of data center equipment and processes.
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Data center technicians perform various functions to keep the operations of data centers at optimum performance.
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The data center technician job description focuses on providing the necessary technical support at data centers.
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Data center technicians are responsible for the setup and maintenance of systems within a data center.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Data Center Technician jobs
Datacenter Technician should have great knowledge about switches, routers, screens, and different other specific hardware equipment.
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Acquire knowledge of the best practices, technologies, design, and construction of computer systems and data storage systems.
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Some employers may prefer data center technicians with relevant and active certification.
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Take a data center certification program and exam such as CISCO, JUNIPER and Fortinet.
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Seek training opportunities for hands-on experience.
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Step 3: View the best colleges and universities for Data Center Technician.
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