Description

DEFINITION

Examples of Duties

• Receives, communicates, and coordinates messages for operational and emergency services during local and regional disasters, civil disorders, and other emergencies involving city and/or county emergency response teams
• May be called upon to perform Train Dispatching duties as needed to maintain coverage or as otherwise directed by the Operations Control Supervisor
• Provide first level support in receiving, documenting, reporting, and troubleshooting of operational issues to include mechanical, communications, positive train control, and other systems utilized by NCTD.
• Monitors computerized information on status, schedule, and assigned location of transit vehicles
• Maintains operations and maintenance response duty rosters and coordinates response for equipment or infrastructure failures
• Coordinates alternate means of transportation for passengers during service disruptions.
• Monitors CCTV’s at stations before/during/after train and bus arrivals to support service connectivity for boarding and/or transferring passengers; relay information to modal dispatchers as appropriate
• Coordinates with local law enforcement when illegal activities are reported on NCTD’s modes or property
• Manages unplanned outages in coordination with modal dispatchers and response teams
• Develops messages for distribution to internal and external stakeholders using NCTD’s internal messaging systems and tools
• Communicates delays, cancellations and detours to customers via Public Address announcements, digital signage and social media outlets
• Ensures internal and external contact lists are updated and accessible for OCC staff
• Prepare and distribute reports
• Perform related duties as assigned.

Qualifications

Education/Experience

• High school diploma or GED required. Associate's Degree preferred.
• Minimum of three (3) years of experience in a role with similar duties and/or experience in direct bus or rail operations or in a customer service or communications position with experience with similar requirements of duties specified.

• Possess and maintain a California driver’s license, Class C, with less than 6 points in the preceding 36 month period and no DUIs in the prior 7 years.
• Must be able to become GCOR Qualified on NCTD owned railroad properties.
• Must become familiar with all of NCTD’s modal operating environments through ride-along observations, on the job training and territory familiarization to complete probationary period.
• Must become a qualified Train Dispatcher per the Union Agreement.
• Must be able to become RWP Qualified on NCTD owned railroad properties.
• Maintain compliance with the District’s policies regarding Conflict of Interest and Ethics.

• Working knowledge of, or ability to learn, railroad operating rules (GCOR), Train Dispatcher (TDM) guidelines, Positive Train Control (PTC) procedures, Computer Aided Dispatching (CAD-TMDS) system procedures, and Federal regulations (CFR) concerning Train Sheets and Hours of service.
• Ability to learn the procedures and operation of radio and other operational communication systems.
• Ability to understand bus and rail operations, systems, and terminology.
• Ability to forecast impact to customers during service disruptions based on information provided.
• Ability to create and maintain good working relationships through excellent communication and teambuilding skills; including the ability to engage successfully with both internal and external contacts and the public.
• Strong analytical and critical thinking skills; ability to gather, organize, analyze, and present data to appropriate sources; ability to interpret and apply local, state, and federal rules and regulations accurately and effectively.
• Exceptional communication skills, both verbal and written, including the ability to prepare and deliver clear and concise reports.
• Demonstrated use of high-level discretion and judgment in execution of duties is preferred.
• Must be able to handle demanding deadlines and changing priorities in an often-stressful work environment.
• Demonstrated proficiency in computer software programs including the Microsoft Office Suite.

Supplemental Information

• Ability to operate a personal computer and Microsoft Office Suite programs.
• Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone.
• Ability to carry and operate a mobile device.
• Ability to operate a 2-way radio.

Application Information: All applicants must complete and submit an online application at www.gonctd.com/careers. A job offer is contingent upon the successful completion of a pre-employment drug screen and background check. NCTD is an Equal Employment Opportunity Employer.

Retirement: NCTD participates in the CalPERS retirement program with a benefit formula of 1.5% @ 65 for PEPRA new members. Benefits are calculated based on your age at retirement, the number of years of service credit with CalPERS and the average of your monthly compensation over the past 36 months (36 months average highest hourly pay rate). The current employee contribution rate each payroll is 4.75% for new members. Taxes are deferred to retirement.
457(b) Deferred Compensation Plan: NCTD offers a Voluntary Deferred Compensation Savings Plan through VOYA Financial Services. Employees are eligible to enroll any time after the date of hire. The plan allows you to contribute pre-tax and/or post-tax dollars into selected funds of your choice. The plan also allows you to:

• Contribute up to amount specified annually by the IRS
• Catch-up plan for those 50 of up to amount specified annually by the IRS
• Is portable, can be rolled over into another qualified retirement plan
• Employer match into a 401(a) account (50% up to 8% of employee compensation; Max NCTD contribution of 4%)

• $550/month for single coverage
• $1,040/month for employee one dependent
• $1,392/month for employee 2 or more dependents

• $10.00 co-pay for Annual Exam
• No charge for standard lenses every 12 months
• $125 retail allowance for frames every 2 years; OR $125 toward the contact lens.

• Health Care Spending Account:
  • May contribute up to amount specified annually by the IRS
• Dependent Care Spending Account:
  • May contribute up to amount specified annually by the IRS (including limitations if married)
• Commuter Transit Accounts:
  • May contribute up to amount specified annually by the IRS

• 0 through 3.99 years of service completed: 120 hours per year (15 days)
• 4.00 through 9.99 years of service completed: 176 hours per year (22 days)
• 10 and more years of service completed: 216 hours per year (27 days)

• Emotional Support
• Work/Life Balance
• Family Care

Family Status Change: This allows you to add/drop dependents from current benefit plan elections per IRS “Qualifying Events.” If a “Qualifying Event” occurs, you MUST contact HR within 30 days of event, (Qualifying Event must relate to the benefit change you are requesting).
Please contact Human Resources should you have any questions regarding NCTD Benefits.