Company Description
NeedThese (www.needthese.com) is a 23 year old Arizona based technology company that provides technology solutions, hardware and software to school districts. Through the use of technology, we improve the quality of education for students and enable instructors to enhance their student's learning experience for K-12 schools all over the country. Our work makes a difference in the lives of people every day and we are proud of the work we do to support our communities!

Job Description
On-site Computer Technician

• Deliver excellent customer service on-site at customer's location
• Provide proactive desktop technical support for PCs, laptops, printers, and other supported peripheral devices
• Install software and hardware and maintain detailed records
• Provide a wide variety of support functions to ensure operability of hardware and software in a fast-paced environment

POSITION QUALIFICATIONS:

Minimum Education and/or Experience:

• High school diploma or GED and three (3) years' experience providing desktop support
• Experience should include installing, loading, and configuring microcomputer hardware and software, as well as detecting and resolving computer and printer problems
• An equivalent combination of post-secondary education and/or job-related experience may be substituted for the education requirement

Specialized Training, Certifications, and/or Other Special Requirements:

• Experience with Windows 10, 11, and Microsoft Office 2013 or most current versions
• Must be able to obtain Fingerprint Clearance to work on school site

Knowledge, Skills, and Abilities:

• Knowledge of technical support processes for personal computers, laptops, and other peripheral devices
• Knowledge of software and hardware installation
• Skilled in communicating and writing accurate information using the appropriate level of detail
• Ability to think analytically and solve problems, conduct analysis of alternatives, make recommendations, and issue resolutions
• Ability to work with minimal supervision and provide excellent customer service in a fast-paced environment, with attention to detail and a persistence to solve problems in a timely and professional manner
• Ability to be results-oriented, with a strong initiative and learning aptitude
• Ability to meet customer demands and prioritize workloads
• Ability to identify potential service level problems and implement and communicate solutions as needed

Preferred Education and/or Experience:

• Associate's degree in Computer Science or related field
• Additional years' experience installing, loading, configuring microcomputer hardware and software, and detecting/resolving computer and printer problems

ESSENTIAL JOB TASKS:

• Meets customer demands, prioritizes workloads, and coordinates activities
• Maintains high level of communication with customers regarding support call follow-up and resolution confirmation
• Troubleshoots, repairs, installs, and configures desktop computer systems and peripheral equipment
• Manages service ticket queues and resolves daily hardware and software support calls in a timely and professional manner
• Identifies potential service level problems and implements and communicates solutions as needed
• Participates in the development and implementation of processes that improve efficiency and enhance productivity
• Installs, configures, and maintains software applications for desktops and laptops
• Maintains inventories of software and hardware for desktops, laptops, and peripherals
• Able to work with limited supervision

Please apply if you enjoy working with technologies of all kinds and want to grow your technology career.

Job Types: Full-time, Contract

Pay: $18.00 - $19.23 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 2 years (Required)
• Windows: 2 years (Required)

Work Location: In person