229 Customer Service Manager Jobs in Newark, NJ
Nefab is Hiring a Customer Service Manager Near Newark, NJ
The Customer Service Manager is accountable for accurately processing customer orders, from order entry through delivery and payment receipt, and maintaining a positive relationship with the customer and their prospective teams. The CSM will work closely with Sales, Design, Sourcing, Scheduling, Accounting, and members of the production team.
This role will serve as liaison between Sales (and the customer) and Production to ensure the customer’s order is handled accurately and professionally from inception to delivery. The CSM will work with accounting regarding matters of Customer Information Set-Up, Payment Terms, and Accounts Receivable.
This position is in Newark, CA, and you will report to Site Manager, Sales - Business Development.
Do you want be part of global organization and contribute to our growth journey? Apply to the position as Customer Service Manager today!
Salary Range: $85 - 95K
Your profile
- Responsible for strategic planning to help develop and implement strategic initiatives to enhance overall customer service operations.
- Collaborate with cross-functional teams to streamline processes, improve efficiency, and exceed service level expectations.
- Manage performance of team and establish clear performance metrics and goals for the customer service team.
- Monitor performance, conduct regular evaluations, and implement corrective actions as necessary to ensure continuous improvement.
- Responsible for accurate and timely processing of Customer orders, including related data and records.
- Preparation and distribution of order acknowledgments, to customer and Sales
- Coordinating order shipments, if applicable
- Issue customer quotes, as required by Sales
- Setting up new customers – ensure salesperson sends the appropriate paperwork.
- (New Customer Set-up form, signed Credit Application, tax exemption certificates, etc.)
- Set up new items and product structures in the ERP system as needed.
- Issue purchase orders to vendors, as required by customer Purchase Orders and raw material needs.
- Manage team to ensure there are no discrepancies between the customer’s P.O. and the customer’s file or quote (payment terms, freight terms, customer’s Terms and Conditions of Purchase, etc.)
- Liaise with Design, Sales, Planning and Production departments regarding orders, quotes, manufacturing capabilities, lead times, etc.
- Assist Accounts Receivable with resolving collections issues, as required.
- Direct collaboration with Major Account Teams
- Team Leadership ability to lead, mentor, and inspire a team of customer service representatives to deliver exceptional support experiences. Provide guidance, feedback, and training to foster professional growth and maximize performance.
- Bachelor's degree in business administration, management, or a related field preferred. (or equivalent experience)
- 3 years of experience in a customer service related.
- Manufacturing or Logistics industry required.
- Experience with ERP systems is preferred.
- Being Bilingual is a plus.
- Experience managing teams required.
ApplicationImpress us with your CV/resume and motivational letter, written in English. For further information or questions, please contact Rachel.manry@nefab.com
Nefab is an equal opportunity employer, embracing diversity and inclusion. We are committed to building teams with a variety of backgrounds, perspectives and skills. We believe everyone has talent, and therefore welcome all applications.
Job Summary
Full Time
Durable Manufacturing
$101k-130k (estimate)
06/21/2024
07/18/2024
nefab.com
COPPELL, TX
500 - 1,000
1949
WADE MULLIS
$50M - $200M
Durable Manufacturing
Related Companies
About Nefab
We save environmental and financial resources by optimizing supply chains. Its about innovating together to create smarter packaging and logistics solutions while always respecting people and ethical standards. This contributes to a better tomorrow for our customers, for society and for the environment. We are located in over 30 countries worldwide We have approximately 3000 employees We have 200 engineers worldwide
The job skills required for Customer Service Manager include Customer Service, Leadership, Initiative, Scheduling, Collaboration, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
Similar Jobs
Popular Articles
