About us

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE

The Transportation Dispatcher will coordinate transportation services to our participants to receive integrated healthcare from our care teams. This role will ensure safety to our participants by scheduling regular vehicle maintenance and servicing appointments. In addition, this role will work collaboratively with other relevant teams to provide optimal and frustration-free services to our PACE participants.

RESPONSIBILITIES

• Coordinates and ensures safe transportation services to participants and potential enrollees
• Develops, coordinates, and maintains transportation routes and schedule to ensure timely arrivals for participants appointments
• Prepares monthly transportation reports, as needed
• Participates in the initial, semi-annual, unscheduled, and annual assessments as a member of the Interdisciplinary Team (IDT)
• Attends morning updates and report changes in participants’ baseline status to appropriate staff, as needed
• Attends staff, IDT, in-services, projects, and committee meetings; updates transportation team with information, as needed
• Oversees the scheduling of transportation services to ensure maximum driver efficiency and high participant satisfaction
• Communicates with drivers regrading route changes and schedule updates throughout the day to ensure efficiency
• Provides timely documentation in the participants medical records for appointments canceled or no shows; communicates missed appointments or cancelations to the clinic team
• Assists with scheduling vehicle maintenance appointments for lift vans, ADA accessible minibuses, and ambulatory vehicles
• Supports all departments with transportation needs, including departments with prospective participants to tour the facility and meet the enrollment team
• Remains alert to pertinent input from other team members, participants, and caregivers; updates the IDT promptly of any changes in participants’ condition or psychological status
• Conducts a comprehensive pre-inspection on assigned vehicles, including lift vans, ADA accessible minibuses, and ambulatory vehicles
• Ensures wheelchairs or any other assistive devices are properly stowed
• Assists participants getting in and out of vehicles, including participants requiring additional help with wheelchairs and other assistive devices
• Reports incidents to management according to trainings, policies, and procedures
• Completes all required documentation in a timely and accurate manner, such as progress notes, incident reports, pre-trip inspections
• Supports transportation team by driving service routes, as needed

EDUCATION/EXPERIENCE

• High school diploma/GED required
• Four years’ public/private transportation experience working required
• Two years’ dispatcher experience within the healthcare and/or related industries required
• One year experience working with frail and/or elderly populations required
• Valid CA Class A or B Driver’s License with passenger endorsement required
• Proof of valid auto insurance required
• Valid BLS certification preferred

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about and experience with transportation dispatcher duties
• Ability to participate in DMV pull notice and required testing
• Ability to work with people from diverse backgrounds and cultures
• Ability to successfully manage multiple tasks simultaneously
• Excellent planning and organizational ability
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Ability to lift/carry 50 lbs/weight
• Ability to stand for long periods of time

COMPLIANCE (Safety & HIPPA)

• Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintains current knowledge of policies and procedures as they relate to safe work practices
• Follows all safety procedures and report unsafe conditions
• Uses appropriate body mechanics to ensure an injury free environment
• Familiarity with location of nearest fire extinguisher and emergency exits
• Follows all infection control procedures including blood-borne pathogen protocols
• Maintains privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
• Complies with all regulations regarding corporate integrity and security obligations
• Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $27.00 - $33.00 per hour, depending on experience. (DOE)