Description

• Develop and implement outreach strategies tailored to specific communities to encourage participation in support services and educate the community regarding social services and health systems.
• Identify and engage new partners to participate in the regional networking events and build network capacity in South King County
• Develop, update, and distribute materials informing the community about programs and services.
• Generate, plan, coordinate, and staff community outreach activities that allow the program to connect with the focus community.
• Assess client level of need and coordinate comprehensive referrals with other team members for clients with more complex health or social services needs.
• Provide information, referrals, and advocacy to link clients to appropriate services in a timely manner and follow up with clients to ensure appropriate receipt of needed services.
• Maintain timely accurate, and complete records of all outreach and client services in line with program policies and requirements.
• Maintain strong partnerships with health and community service providers, government entities, and housing authorities.
• Observe patterns in client needs and interests. Communicate these needs or service gaps to the team and participate in shared problem solving.
• Actively engage in ongoing continuous quality improvement to enhance program operations.
• Written and verbal translation in both English and a primary language that meets the cultural/language needs of NH clients and our surrounding communities.
• Represent the agency by participating in activities, networks, and professional organizations related to program areas.
• Work with a cooperative, solution-focused spirit within the program, across NH departments, and with partner organizations.
• Perform other duties as assigned.

• Bachelor Degree in Social Work or a related field and two years of relevant experience (paid or volunteer); or Bachelor Degree in unrelated field and four years of paid social services experience; or Associate Degree or two years of relevant college coursework in related field and four years of human services experience.
• Extensive experience connecting with specific communities; knowledge of and relationships with community leaders and organizations.
• Proven ability to outreach and engage individuals and families, particularly regarding health or social services resources.
• Bi-lingual with English skills sufficiently strong to prepare documents in English; ability to translate English documents to primary language in an accurate and timely manner.
• Demonstrated ability to thrive in a culturally diverse workplace dedicated to equity and inclusion.
• Neighborhood House is on a journey to become a fully inclusive, multicultural, anti-racist organization. Candidate must demonstrate a commitment to advancing racial equity and social justice.
• Team player who is resourceful, proactive, and comfortable working with diverse populations.
• Good listening and oral/written communications skills and a non-judgmental, positive, problem-solving attitude.
• Demonstrated ability to perform job duties within the context of complex regulations and definitions and to complete extensive technical documentation.
• Ability to excel in highly visible, highly public settings.
• Computer literacy, including MS Office.
• Proven organizational skills, attention to detail and the ability to manage multiple tasks, including the ability to work on multiple projects.
• Willingness to comply with established agency policies and performance standards, which may include productivity/personal responsibility, client/customer services, teamwork, and maintaining a professional demeanor.
• Must have reliable, independent transportation for frequent travel to client homes and between sites.
• This is a hybrid position with a minimum of two days on-site per week

• Must pass Neighborhood House background check.
• Position requires Washington State bi-annual criminal background re-check.

• Current First Aid Certification (within 30 days of hire, maintain current certificate during employment).
• Current CPR Certification (within 30 days of hire, maintain current certificate during employment).
• Sexual Harassment Training within 30 days of hire.
• Child Abuse and Neglect training (within 2 weeks of hire).