32 Service Desk Administrator Jobs in Phoenix, AZ
Neighborhood Outreach Access to Health is Hiring a Service Desk Administrator Near Phoenix, AZ
Job Details
Description
Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers! From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients' needs at the center of attention as we deliver comprehensive health services including medical, dental, behavioral health, nutrition, prenatal care, preventive health, eligibility assistance and health education programs.
Job Summary:
The Service Desk Administrator will provide technical assistance to our clients. You will help install, upgrade, and troubleshoot hardware and software systems while ensuring prompt and accurate customer service and increase client satisfaction. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with both on-site and remote troubleshooting techniques.
Duties/Responsibilities:
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Address user tickets regarding hardware, software, and networking.
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Walk customers through installing applications and computer peripherals.
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Ask targeted questions and using good judgement to diagnose problems.
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Guide users with simple, step-by-step instructions.
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Conduct remote troubleshooting.
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Test alternative pathways until you resolve an issue.
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Customize desktop applications to meet user needs.
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Record technical issues and solutions in logs.
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Direct unresolved issues to the next level of support personnel.
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Follow up with clients to ensure their systems are functional.
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Report customer feedback and potential product requests.
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Help create technical documentation and manuals.
Qualifications
Education and Experience:
Required:
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2 years’ experience in a professional IT customer service role.
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Hands-on experience with Windows/M365 environments.
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Training and working knowledge of office automation products and computer peripherals, like printers and scanners.
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Knowledge of network security practices and anti-virus programs.
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Ability to perform remote troubleshooting and provide clear instructions.
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Excellent problem-solving and multitasking skills.
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Customer-oriented attitude.
Preferred:
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Experience in Healthcare
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Experience with Epic EHR
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High School diploma or equivalent experience
Job Summary
Other
$46k-58k (estimate)
10/14/2023
08/11/2024
noahhelps.org
Scottsdale, AZ
25 - 50
Related Companies
The job skills required for Service Desk Administrator include Customer Service, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Administrator positions, which can be used as a reference in future career path planning. As a Service Desk Administrator, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Administrator. You can explore the career advancement for a Service Desk Administrator below and select your interested title to get hiring information.
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