6 Help Desk Manager - ZorWare Jobs in Waco, TX
SORT BY
Neighborly is Hiring a Help Desk Manager - ZorWare Near Waco, TX
Help Desk Manager Are you looking for a place where you can bring your passion for technology leadership. Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
Bring Your Experience And Be Empowered To Innovate.As a Help Desk Manager on the Zorware team, a typical day for you will include:
Brand:
Bring Your Experience And Be Empowered To Innovate.As a Help Desk Manager on the Zorware team, a typical day for you will include:
- Manage and evaluate performance for Tier 1 franchisee-facing Help Desk team
- Manage and report on allocation of tickets
- Assist with appropriate prioritize, metrics, goals, and triage of tickets
- Determine best resources to resolve problems and assign tickets as necessary
- Manage call queue as necessary
- Identify and act on opportunities to improve and update software and systems
- Assist in implementing policies and best practices for the organization
- Conduct regular system checks and workflow audits
- Contribute to improving customer support by actively responding to queries and handling escalated complaints
- Experience:
- 3 years of combined experience in customer success/support and/or project management experience in a customer-facing role
- 3 years of being in a leadership position/people manager role
- Technical Pre/Post Sales Experience is a plus
- Skills:
- Quick Learner
- Direct but welcoming tone
- Excellent verbal and written skills
- Daily communication to Senior Management
- Sense of urgency
- Professional
- Education:
- Bachelor’s degree in Communication, Business Management, or Equivalent experience
- Schedule / in-office requirements:
- This is a hybrid model schedule – 3 days working in the office, 2 days working from home.
Brand:
Job Summary
JOB TYPE
Full Time
SALARY
$83k-106k (estimate)
POST DATE
06/27/2024
EXPIRATION DATE
07/25/2024
WEBSITE
nbly.com
HEADQUARTERS
Waco, TX
SIZE
<25
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
