99 Member Service Representative Jobs in Baton Rouge, LA
Neighbors Federal Credit Union is Hiring a Member Service Representative Near Baton Rouge, LA
Essential Functions
- Represent the credit union to members in a courteous, professional manner.
- Contribute to the fulfillment of branch and credit union sales and service goals.
- Make proactive contacts to existing and prospective members.
- Identify and expand the members’ products per household (share of wallet).
- Deliver consultative member experience to uncover needs relating to members personal financial goals. Make product and service recommendations based on those needs.
- Profile existing and prospective members to identify needs in order to provide sound financial information to recommend financial planning services and make referrals to business lines when appropriate.
- Evaluate the credit worthiness of members in regards to approval of various credit union products and services.
- Support branch performance plan designed to increase member loyalty resulting in a world class Net Promotor Score.
- Provide informed, accurate professional, friendly service and support to all internal and external members.
- Perpetuate an atmosphere of teamwork in the branch through the demonstration of support of Neighbors, its strategic plan and the individual branch goals.
- Assist management in balancing ITMs and Recycler.
- Comply with all regulatory issues.
- Maintain knowledge of and comply with Bank Secrecy Act as it relates to this position.
- Perform other duties and responsibilities as required or assigned by management.
- Ability to read and write.
- Ability to count and deal with numbers and details effectively.
- Ability to effectively and efficiently communicate orally, in writing, and by phone.
- Ability to provide courteous and professional service to members and community partners.
- Ability to learn, apply, and communicate knowledge of credit union products, services, policies and procedures.
- Ability to analyze situations related to position in order to make sound decisions.
- Ability to adapt well to a fast- paced and changing environment.
- Ability to work well with a team or alone.
- Ability to portray professional image.
- Ability to learn, apply and communicate knowledge of teller department policies and procedures.
- Ability to input and retrieve data from computer.
- Ability to multi-task by operating multiple monitors and software systems simultaneously.
- Ability to use and learn office machines (i.e., copier, scanner, terminals).
- Exceptional interpersonal and communication skills.
- Excellent member service skills.
- Strong sales and service attitude.
- Ability, willingness and flexibility to work in multiple branches.
- Ability to obtain and maintain NMLS ID.
Salary: DOE
FLSA Status: Non-Exempt
Reports to: Branch Manager
Location: Goodwood Branch
Job Summary
Full Time
Banking
$34k-41k (estimate)
05/31/2024
07/24/2024
neighborsfcu.org
BATON ROUGE, LA
100 - 200
1954
CINDY DEDEAUX
$10M - $50M
Banking
Related Companies
About Neighbors Federal Credit Union
Neighbors Federal Credit Union is a not-for-profit financial cooperative operating as an association dedicated to "people helping people." A handful of educators started Baton Rouge Teachers in 1954 with a shoe box, a couple hundred dollars and the goal of making financial services available to school system employees in our area. Now, Neighbors Federal Credit Union is the largest community chartered credit union in the state of Louisiana with over 76,000 members and over $1 billion in assets. Since that time, Neighbors has undergone a variety of changes but the mission has stayed the same: En...hance members' financial well-being and be a partner in the communities Neighbors serves.
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The job skills required for Member Service Representative include Products and Services, Financial Services, Bank Secrecy Act, Teamwork, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
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The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.
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